With this support ticket system PHP script, you can create a great support system for your clients. Further, it allows clients to generate tickets for their queries and get assistance from the support team.
Also, this PHP script has been built in Bootstrap and CodeIgniter framework, which makes it more secure and compatible.
Key Features Of Support Ticket System PHP Script
Admin panel
From the admin panel, admin can manage the whole system. Moreover, admin can handle all the tickets submitted by customers with multiple statuses as per their needs.
As an admin, you can also check the following on the dashboard:
- User Admin
- Total Views
- Departments
- Normal Users
- Knowledge Base
- All Tickets (Open Tickets & Closed Tickets)
Client-Side Panel
WeHelp support ticket system PHP script provides an individual panel for clients, where they can search for FAQs to resolve their queries and if they don’t find their desired results, then they can raise a ticket.
User Management
Admin can add new members, view, edit and delete their details. And also, assign them individual roles such as admin or regular user.
Knowledge Base
This PHP ticket system script has its own knowledge base, that allows your customers to self serve with their queries. However, it saves time by reducing the ticket count.
FAQ’s With Departments
This support ticket system PHP script provides you FAQ section for your website. Admin can create multiple departments for different articles.
In addition, admin can add multiple articles on various segments of the website. It helps the customer to find their problems and resolve their queries easily and quickly without submitting any ticket.
Highly Secured System
WeHelp support ticket system PHP script is completely protected from SQL injection, XSS, CSRF. Also, to keep your crucial data secure, passwords are encrypted through PHPASS library.
Email Templates
This PHP ticket system script offers two types of email templates for:
- Reset Password
- Ticket Reply
Additional Features Of WeHelp
- Clean Code
- SEO Friendly
- Easy Installation
- Fully Responsive
- High Performance
- Easy To Customize
- Trendy Website Interface
Here are the credentials for demo
- Email: [email protected]
- Password: 123456
- Email: [email protected]
- Password: 123456
