Expired listing Sending thousands emails for reactivation!!!! this issue isn't resolved ??

Hello,
I have set 2 days for listing validation from the wordpress panel. Then i created linstings. And since yesterday, i'm receiving too many emails for linsting reactivation.
I want let you know that this issue is not fixed as you indicated in this forum.

For Geocraft owners , you can test this by setting 1 day for listing validation. after that , submit a linsting and wait for your reactivation email.

A file attached.
thank you

 

Yea, I'm past 2500 emails now because of this...and I have tried to delete the listings...doesn't allow me to. Not from front-end or back end.

 

Aliounn, have you found a fix for this? I've not heard back from developers...they say this was fixed in newest theme, but I'm pretty sure I have newest theme.

 

Updated version of theme is 1.6.9.
Please update your theme to the latest version. It will resolve your issue.

 

not yet. the support advice me to update the theme to the 1.6.9 version. which version are you using ?

 

I am using 1.6.9, was using it before when I had the issue. I've retested...this time with a separate user account to the admin account. A reactivation email was sent only once when the post expired. It is sent to the primary admin email for site, not to user (which doesn't make sense as it's the user I want to remind to update or reactivate their account). Also, when I logged in from the user's account, and went to expired listings, I could not delete the listing or edit the listing - both actions simply take me back to the homepage.

The two files that need to be edited are listing_expiry.php (found in /library/controls) and dashboard_functons.php (found in /library/controls/dashboard). I am not a programmer, so I do not know exactly how to edit these...some help from the ADMIN's would be nice.

Also, as a suggestion, either do not separate the expired listings into a different menu on dashboard, or add post count next to dashboard menu items so that users know they have posts in different categories.

 

I spoke too soon.... multiple emails coming in now for reactivation. I decided to try my hand at custom coding (no official education here, but a pretty sharp mind at figuring it out)...I fixed the issue with dashboard links not working in expired listings. The edit and delete links now work for expired listings...you just need to edit lines 188 and 189 of dashboard_functons.php (found in /library/controls/dashboard) to the following:

<span class="modify"><a href="<?php echo home_url("/dasboard/?page_id=$page_id&action=edit&pid=" . $listing->ID); ?>"><?php echo EDIT; ?></a>&nbsp;|&nbsp;
<a href="<?php echo home_url("/dasboard/?page_id=$page_id&action=delete&pid=" . $listing->ID); ?>"><?php echo DELETE; ?></a>&nbsp;|&nbsp;<a target="new" href="<?php echo $listing->guid; ?>"><?php echo VIEW; ?></a></span></td>

Am now going to work on the email issue...hope to find a solution. ADMIN this issue is not resolved in new version. Maybe it's some combination happening..please test for conflicts.

 

Hi ipotent,
Me too , now i can delete expired listing without doing anything !!!!
The support team must take this serious,they are just asking to update the theme to the lastest version. It can be annoying for customers to receive hundreds of emails to reactivate their listing.
let me know where you are.

 

I was able to

I was able to edit the email text so that it was a better message to my customers and to make sure it went to the users email not the admin, but still not able to change the multiple emails glitch. I have deleted the listing_expiry.php file so that renewal emails don't go out from there anymore, and instead installed another plugin called "Content Scheduler" that allows me to notify listing users with more flexibility and clean coding. Hope this helps.

 

I this plugin notify automatically your customer when his listing expires ?

 

Did you upgraded the theme to latest version too and are you still getting the issue ?

 

I have seen you are having the reactivation email issue when you have already updated the theme. We are trying to regenerate the issue with the v1.6.9 of the theme at our end and are trying to see whether this issue is limited to your installation or other users who are using the latest version of the theme are having the problem as well.

We are planning a next theme update release in couple of days with few enhancements and as soon as we are able to regenerate the issue, we would resolve it in the same update.

 

I haven't receive an email yet , waiting for listing expiration and will let you know.
thank you.

 

Hi Neeraj , i still having multiples emails for listing reactivation. i had at least 100 emails this morning. when i reactivate (publish) it from the wordpress panel, it back to the draft mode . I'm trying to remove the expired listing from my dashboad and wordpress panel with no success. I can't also reactivate it from my dashboard. it's redirecting me to the home page.

 

Hi Aliounn,

yes the content scheduler plugin does notify the user and admin if you choose. I'm just checking into a new issue I'm having that may be the result of deleting the listing_expiry.php...I've been locked out of my dashboard...everytime I try to update a post, login, or otherwise reach the WP admin areas...I just end up on a white screen, nothing loads. Am testing now with updated theme 1.7, and having only changed the name of listing_expiry.php.

By the way ADMIN...I am now using most up-to-date theme, did not make any changes to theme files, tested for expiration notice and still getting multiple emails. Could you please advice what section of code is responsible for submitting emails. Thank you.

 

Hi ipotent , for multiple emails, i have juste comment the listing_expiry.php file by putting all the code between /* and */. Since , i haven't got an email for listing reactivation. Now i have to find a solution to notify customers for their listings reactivation.
Did you test the content scheduler plugin ?
Do you still getting multiple emails with the new version (1.7.0) ?

 

The multiple email sending issue still exists, we are able to regenerate the issue. For now on I would also suggest you to do the steps below to disable the listing expiry email feature temporarily. We are pushing a theme update with some design enhancement and resolving this particular issue pretty soon. You can update the version once it comes out.

For now on, I am giving you the way to disable the reactivation email send feature.

Navigate to wp-content/themes/geocrafttheme/library/controls and open the file main_control.php

In that file do the steps shown below in image.

 

Help I am getting this problem with 1.7, where do I find :

wp-content/themes/geocrafttheme/library/controls and open the file main_control.php

all mine says is :CustomizeOPTIONS:Widgets Menus Dynamic Widget

not library

• ​
• ​
• :​

 

Any news on this yet ?