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Colorway Site has lost front page functionality

Discussion in 'ColorWay WordPress Theme' started by kdbconsulting, Dec 12, 2020.

  1. kdbconsulting

    kdbconsulting New Member

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    Hello,

    I updated wordpress today and it seems that my colorway has lost slider and other functionality. Please walk me through an update and fix.

    www.kdbcoaching.com

    Thanks,

    Kris
     
    kdbconsulting, Dec 12, 2020
    #1
  2. shemaela21

    shemaela21 Guest Staff Member

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    Hello,

    Warm Wishes From InkThemes,

    We have successfully received your support request on our email [email protected].

    Our team will check the issue and will get back to you soon.

    So kindly be patient until we get back to you.

    Regards,
    Shemaela
    InkThemes.com
     
    shemaela21, Dec 15, 2020
    #2
  3. chrisdawes

    chrisdawes New Member

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    Exactly the same thing with me at http://sallydawesagency.com
     
    chrisdawes, Dec 29, 2020
    #3
  4. akbar92

    akbar92 Support Staff Staff Member

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    Hi,

    Greeting from InkThemes,

    We need WordPress admin credentials to figure out the issue.
    Kindly send the below-mentioned credential details at [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will try to fix your issue.

    Regards,
    Akbar
    InkThemes.com
     
    akbar92, Dec 31, 2020
    #4
  5. soweb

    soweb New Member

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    Hello! Had the same problem and downgraded Wordpress to 5.5.3 using Plugin "WP downgrade". Worked.
    But I am waiting for a theme update/fix. Regards, Gerd
    P.S. Of course downgrading could damage the website, too. I backuped the site/database before.
     
    soweb, Jan 1, 2021
    #5
  6. akbar92

    akbar92 Support Staff Staff Member

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    Hi,

    Greeting from InkThemes,

    We need WordPress admin credentials to fix the issue.
    Kindly send the below-mentioned credential details at [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will try to fix your issue.

    Regards,
    Akbar
    InkThemes.com
     
    akbar92, Jan 2, 2021
    #6
  7. trignet

    trignet New Member

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    I emailed credentials.
    I have the same problem.
    Thank you in advance :)
     
    trignet, Jan 8, 2021
    #7
  8. akbar92

    akbar92 Support Staff Staff Member

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    Greetings from InkThemes,

    I am glad to inform you that- Your issue has been fixed, Kindly visit your site and acknowledge us for the same.

    Regards,
    Akbar
    InkThemes.com
     
    akbar92, Jan 12, 2021
    #8
  9. mayang

    mayang New Member

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    I am experiencing same issue
     
    mayang, Feb 19, 2021
    #9
  10. mayang

    mayang New Member

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    Hi Admin,

    Already e-mailed you. Thank you.
     
    mayang, Feb 19, 2021
    #10
  11. shemaela21

    shemaela21 Guest Staff Member

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    Hello Myrna,

    Warm Wishes From InkThemes,

    Thanks for sharing the details with us.

    As I checked with the email address we have found one account with Username: mayang Name: Myrna Belgado Email: myrna_belgado@yahoo.com

    This account has an active subscription of the theme however the support access and theme update are expired.

    So in order to activate the support and update the theme the account needs to be renewed.

    For renewal please refer to the below link and select the $45 option:

    https://www.inkthemes.com/members/signup/byKn44jDC

    Once the renewal amount will be paid just let us know we will update the theme as well as resolve the issue for you.

    Regards,
    Shemaela
    InkThemes.com
     
    shemaela21, Feb 20, 2021
    #11

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