Hi there, I downloaded the latest theme v1.1.5 and installed it. I wasn't able to login after that. When I reverted back to the default twenty fourteen theme, I'm able to login. There are no customization to the theme what so ever, zero plugins. I'm using wpengine.com as my host. Kindly, assist urgently. Thanks, Mike
Hi support team, Just for test, I downloaded The Regal and Colorway themes and installed them. I tested with each one of them. Both are working fine. There seems to be an issue with classicraft theme with login on wpengin.com. This is a brand new installation, there are no plugins or data yet. Kindly, assist urgently. Thanks, Mike
Hello, Could you please provide the following information listed below. Thread Link: http://www.inkthemes.com/community/threads/unable-to-login-after-activating-theme.12770/ Your Website URL: FTP Username: FTP password: WordPress Username: WordPress password: Send this information on our email at [email protected] . We will check and try to resolve your issue.
Hello, We have not received any detail from your registered mail id, at our mail [email protected]. Please send it again and also tell us from which email id you have sent the mail.
Hi Piyush, I just checked my sent folder and the email I sent is shown there. I sent the email again now from the email address associated with my account. I don't want to share the email address in the public site. The subject line of the emails (Previous one and new one) is "Info for support thread." Kindly, let me know early if you cant' find the email I sent once again. Thanks, Mike
Hello Mike, Still, we haven't received any detail from your registered mail id. You can send us the detail through private conversation. See the video given below for reference
Hi Piyush, I sent the info via conversation. Kindly, confirm you received the info ASAP. Thanks, Mike
Hello Mike, Yes, we have got all the required details in the conversation and we are working on your issue.
