After Wordpress Update, Slider/Testimonials on Home are broken

Discussion in 'Smartbooking-Appointment Booking WordPress Theme.' started by lkodsmann, Apr 22, 2016.

  1. lkodsmann

    lkodsmann Guest

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    The latest wordpress update seems to have "broken" some of the functionality on the homepage of my website: http://essentialpersonnel.org/

    The slider isn't functioning at all, and the image looks really weird. Also, the testimonials section seems to be no longer functioning, either.

    Thanks for your help!
     
  2. priya

    priya Guest

    Hello,

    Greetings from InkThemes!

    Could you please reinstall the theme once again?

    Hope it will resolve your issue

    Do let me know if you need more assistance,

    Thanks & Regards!
    Priyanka
    InkThemes.com
     
  3. lkodsmann

    lkodsmann Guest

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    Is this safe to do? I want to make sure that all of my "theme options" settings will remain... also, what is the best way to do this? With other themes, there is simply an "update" option in the WordPress dashboard, but that does not seem to be the case with InkThemes.

    Thanks for your help!
     
  4. priya

    priya Guest

    Yes, that would be totally safe and you will not lose any your theme option panel settings of your dashboard...

    But you will lose your source code customization if any...

    And the safe way to reinstall the theme is given below..

    Download the SmartBooking theme by logging in your members account:

    http://inkthemes.com/members/member

    Next, you have to extract the zip file and rename that folder smartbooking like smartbooking_new,

    Again, you would need to create a zip file of that renamed folder (say: smartbooking_new.zip),

    Now, upload the theme in your WordPress from Dashboard->Appearance->Themes->Add New,

    Then, activate your theme,

    This way you can install and activate your updated version in your site, keeping the copy of your older version in your WordPress

    Hope it will resolve your issue

    Do let me know if you need more assistance,

    Thanks & Regards!
    Priyanka
    InkThemes.com
     
  5. lkodsmann

    lkodsmann Guest

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    I installed the updated theme as detailed above, but that didn't fix the issue with the slider image...
     
  6. lkodsmann

    lkodsmann Guest

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    It also broke the google maps code in the right sidebar of the homepage
     
  7. priya

    priya Guest

    Hello,

    To determine and fix the issue, we need to access your dashboard.

    So, send us your website WordPress login details at [email protected] along with the thread link.

    Your Website URL:
    WordPress Username:
    Password :


    Looking forward to your reply.

    Thanks & Regards!
    Priyanka
    InkThemes.com
     
  8. lkodsmann

    lkodsmann Guest

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    Thanks Priyanka, I sent an email as requested. I appreciate all of your help!
     
  9. priya

    priya Guest

    Thanks for the details..

    We will get back to you soon..

    Your patience will be appreciated,

    Thanks & Regards!
    Priyanka
    InkThemes.com
     

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