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Blackriders Lead Capture Form: getting invalid email address errors

Discussion in 'Blackriders WordPress Theme' started by vblaes, May 28, 2015.

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  1. vblaes

    vblaes Member

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    I received a frantic phone call from one of my clients' employees ( I developed this client's website using the Blackriders theme).

    They use the lead capture form for students to sign up for classes, but they have been unable to as they keep getting invalid email address errors.

    I tried simulating the problem using my email address, and the same thing happened to me. I tried deactivating plugins, uploading the theme again, but am still having this problem. Can you help? Client is having a class this coming Monday! Thank you. Valarie

    PS. I reuploaded the Blackriders theme and it says it's version 2.1.1 vs. 2.1.2 which is apparently the latest version. Not sure why I'm not getting the latest version. Perhaps this is the problem?
     
    vblaes, May 28, 2015
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  2. praveen

    praveen Support Staff

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    Hello,

    Don't worry!!!

    We need your dashboard access to check this issue.
    So, please send us your website WordPress login details at [email protected] along with the thread link.

    Thanks,
    Praveen
     
    praveen, May 29, 2015
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  3. vblaes

    vblaes Member

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    Praveen, I sent an email to [email protected] with this information. Can you confirm you received it? Thanks! Valarie ;)
     
    vblaes, May 29, 2015
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  4. vblaes

    vblaes Member

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    Any updates?? Thank you.
     
    vblaes, May 29, 2015
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  5. praveen

    praveen Support Staff

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    Hello, Valarie!!!

    You will be glad to know that I have resolved your issue:) .
    Please have a look at your website.

    Note: - You are suggested to always put Email filed on the second position while creating a form in Lead Capture.

    Hope you are enjoying InkTheme services:):) .
    Do let me know if you need any help.

    Thanks,
    Praveen
     
    praveen, May 30, 2015
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  6. vblaes

    vblaes Member

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    Praveen,

    Thanks so much. I did a test and it worked. I looked back at the website I delivered to the client, and I hadn't changed the order of the Lead Capture fields, which leads me to believe the person who I trained to do updates to the site decided to change things around, which led to the issue. I informed my client that the email field should always be in at least the second position in order to work (I actually think the way the theme was originally developed makes way more sense...).

    Thanks again for your help and Inkthemes' fabulous teamwork! Valarie
     
    vblaes, May 30, 2015
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