Unfortunately, your Foogo Video demo (and my client site) shows a blank screen on iPhones and iPads. We see a proper display only with the Image version of the theme. I have already installed this on a client site, and need a solution soon. Thanks!
Hello, Greetings from InkThemes! Could you please provide us 'URL' of your site so that we can better assist you? Thanks & Regards! Priyanka InkThemes.com
Hi Priyanka, Demo site is here: 360connector.com/comfy/ Please check how it looks in Firefox (desktop) also- the page loads but not the video. We haven't altered any code except CSS. Thank you for your assistance.
Hello, I have checked your site and didn't get any issue as you have stated above.. Thanks & Regards! Priyanka InkThemes.com
Hi Priyanka, This occurs on Apple mobile devices. Did you check that? Did you see the screenshot for your video Foogo demo at the top of the thread? The homepage is totally blank! There is definitely a problem. Could you please investigate further? Otherwise I can't use the theme.
Update: When I removed the video and used a static background image on the homepage, the page loads properly without errors. The video banner is what attracted me to the theme. It's a shame that I will be unable to use this feature. Please inform your devs that I have had multiple people test the video page on both Apple and Android devices and the homepage failed to load until I removed the video. (This includes the video demo on your site.) I hope that the devs can fix the bug in the future. Perhaps it is an incompatibility with the latest WP update? If they get it fixed, would you kindly update the thread here so I can be informed of the update? Thanks.
Hello, Issue has been resolved from our side, kindly recheck... Thanks & Regards! Priyanka InkThemes.com
Your demo looks great on my end. Has the updated theme been added to the membership area? I'd like to install it. Thanks!
Hello, We are checking the theme and will notify you the same.. Thanks & Regards! Priyanka InkThemes.com
Hi, You are kindly suggested to install fresh copy of the theme from the members area.. Thanks & Regards! Priyanka InkThemes.com
