Booking widget disappears when 'required fields' error message comes up.

Hi,

I'm testing the widget on http://genwellacupuncture.com/ to make sure there are error messages when the user doesn't fill out all of the fields.
The good news is that I get an error message, but the bad news is the widget disappears.
Here is a screenshot of the homepage with the error message. http://screencast.com/t/QBkIKWq1

Thank you for any help.
Justin

 

Hello Justin !

I am not getting this error may be you have fixed it.
http://screenpresso.com/=qJeqd

Thanks & Regards
Pramod

 

I noticed the widget disappeared after you completed the form.
The video i took below shows me not putting in the phone number field, and the widget goes away. I also noticed it allowed me to proceed without an error for required fields.

http://screencast.com/t/6qD7uqty

 

Hello Justin!

The form widget is disappeared if form is submitted.
This is not a issue. The message replace the form.

Thanks & Regards
Pramod

 

I understand it disappears if you Submit (which still isn't a great user experience), but it also disappears even after I get this error message about not competing the form.

http://screencast.com/t/QBkIKWq1

I tried testing the form out again leaving fields blank and it still submitted the form. I need to have all fields 'required' in order to submit.

Can you please help me with these issues?

 

Hello !

We have got you issue and try to fix it ASAP.
And reply you when we will have fixed it.

Thanks & Regards
Pramod Patel

 

Thank you.

 

Hi Pramod,

Have you found a fix for this issue?

 

Hello !

We have forwarded your query to the developer team.
I will reply you soon.

Thanks & Regards
Pramod

 

Also, it's still double-booking appointments.
Please see the screenshot. http://screencast.com/t/dxmiUAYp9yLl

I need to resolve these issues before I can finish the job for my client.
Thank you.

 

Hello !

I have added this also in the list of fix.
When it will fix i will inform you.

Thanks & Regards
Pramod

 

I had to deactivate the widget on http://genwellacupuncture.com/ while you're working on these issues.
Please let me know if you need my credentials to get into the admin page.
Do you know when this will be resolved?

 

Hello!

They are working on this issue. I will reply you when they will fix this.
Firstly they will check and fix on theme so no need to get credentials.

Thanks & Regards
Pramod Patel

 

Hi,

Is any progress being made to fix double booking and having all of the fields be required in order to submit?

Thank you,
Justin

 

Hello Justin !

Almost all issue have fixed but still not available in members area.
We are checking it and we will upload theme in members area soon.

Thanks & Regards
Pramod Patel

 

Ok. So all fields are now required, and the issue of the widget disappearing and getting this error message is fixed too?
http://screencast.com/t/QBkIKWq1

Also, what do you mean by "still not available in members area." Does this mean the fix isn't live yet?

 

Hello Justin !

Yes , the fix isn't live yet, when we will make it live we will text you.

Thanks & Regards
Pramod Patel

 

Do you know when this fix will be live?
I purchased this template specifically for this widget, and I've been waiting patiently on this fix so that my client can deploy it.
If this is going to take longer than another week, I will need to get refunded and find a template somewhere else.

Please advise.
Best,
Justin

 

Hello Justin !

Sorry for the inconvenience ,it is just delayed because of color festival HOLI.
We will do it within 2 or 3 days.

Thanks & Regards
Pramod Patel

 

Ok. Thank you for the update.