Can't Access 'Theme Options'

Discussion in 'RoadFighter WordPress Theme' started by briangladstone, Jan 16, 2019.

  1. briangladstone

    briangladstone Member

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    Greetings Ink themes
    www.davidstoreymusic.com

    The them worked well until today. I wanted to add a new slider to the home page, and it will not allow me to access Appearace >> Theme Options

    It displays the following error message
    Error thrown
    Call to undefined function ereg_replace()

    Can you advise how to fix this? Thank you.

    Brian Gladstone
     
  2. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    Greeting from InkThemes,

    Will you please allow us to check your website dashboard for once?

    Kindly send the below-mentioned credential details at [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will do the needful.

    Regards,
    Akbar
    InkThemes.com
     
  3. briangladstone

    briangladstone Member

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    I sent you the login info a few days ago. Can you confirm you received it? and when will the site be fixed? Thank you!
     
  4. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    Greeting from InkThemes,

    No, we haven't received any Email from your end.

    Kindly send the below-mentioned credential details again at [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will do the needful.

    Just mention here once when you send the following details, we will check and let you know we have received the following details or not.

    Regards,
    Akbar
    InkThemes.com
     
  5. briangladstone

    briangladstone Member

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    I sent the log in info again. Now I have sent it twice. Can you pls confirm you have it, and can you pls make this a priority Thank you!
     
    Last edited: Jan 27, 2019
  6. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    Greeting from InkThemes,

    No, we haven't received any Email from your end with this username.

    Please mention the Email Id or username with which you have purchased the theme and send the Email.

    Just mention here once when you send the following details, we will check and let you know we have received the following details or not.

    Regards,
    Akbar
    InkThemes.com
     
  7. briangladstone

    briangladstone Member

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    I have sent it to you twice from [email protected]

    Did you check your trash or junk mail?

    I dont' know why you have not received it. Do you have a different email address I should sent it to?

    Please - I Really need to get this fixed quickly. The problem is a few weeks old and we need to get a resolution. Thanks for your help.
     
  8. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    Greeting from InkThemes,

    I am glad to inform you that the issue of yours has been resolved as we had received your credentials in the last Email which you had sent.

    Now check your website and inform us for the working of your website.

    And let us know if you need further assistance, we are always here to help you.

    Regards,
    Akbar
    InkThemes.com
     
  9. briangladstone

    briangladstone Member

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    Thank you for fixing my Road Fighter theme. It works well now.
     
  10. akbar92

    akbar92 Support Staff Staff Member

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    Hii,

    Thanks for getting back to us,

    You are most Welcome!

    Always feel free to ask your queries at our support forum: http://inkthemes.com/community/ and at our email [email protected]

    Let us know if you need further help we would be glad to assist you....

    Regards,
    Akbar
    InkThemes.com
     

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