Colorway Line Issue on Home Page?

Discussion in 'ColorWay WordPress Theme' started by rjparkerjr, Nov 11, 2012.

  1. rjparkerjr

    rjparkerjr New Member

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    I just finished a new site for a client and upon showing them the website which you can see at http://hilliardsfurniture.com/ they emailed me a screen image of the site showing a line on the page? I initially thought the problem was on there end with some rouge pc or pc monitor but I have since learned this line has shown up on 4 different computers 3 of which are pc's and one is a new apple laptop. Very very weird. Hopefully you'll be able to advise me on this issue and tell me how I can remove this from anyone else seeing this crazy line. You can see the screenshot of the line by visiting this url: http://helloron.com/colorway-line-issue/colorway-line-issue.png

    Please help. They've indicated that if I can't resolve this they will no choice but to reject the website and have someone new build a new one.

    Thank you.

    Ron Parker
     

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  2. agaricus

    agaricus New Member

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    I have had this same issue. Once my website went live my IT guy checked It out on a Mac using safari and he reported the problem to me.
    what PC's are your clients using?
     
  3. rjparkerjr

    rjparkerjr New Member

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    Both, apple and pc's. My client has 4 machines. 3 are pc's and one is a brand new Apple airbook laptop. All 4 show the line?
    Does Inktheme tech support provide support via this support forum. Please reply to this issue.
     
  4. agaricus

    agaricus New Member

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    They are usually very good at responding.
    When I reported this issue they told me that it was something to do with software running on the PC with the problem. However I can't recreate this and I have had no further feedback.
     
  5. rjparkerjr

    rjparkerjr New Member

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    Today mark's 5 business days an no official reply from InkThemes support???
     
  6. Nitesh

    Nitesh Support Staff

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    Hello,
    We have checked your site on both Mac and Windows but such issue is not occurring at our side.
    It may be because of any software on your system.
    Please check your site on other systems too.
     

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