The Ship to Different Address is no longer working on our ecommerce site, http://saferide4kids.com. Woocommerce tells me it's an incompatibility with the theme. They said to give you this info http://develop.woothemes.com/woocommerce/ I've updated to the latest 3.2.6 Colorway and it hasn't helped the ship to different address button. Do you have another work around to get this button working again?
Hello, It is not a theme issue, Please contact to plugin related support forum, they will provide solution for that. Or You can also try WP-eCommerce plugin, Download it from WordPress.org http://wordpress.org/plugins/wp-e-commerce/ It will works fine. Thanks & Regards Gourav Shrivastava
I think it may be theme related. I tried a few other themes today and the ship to different address button worked. Although I do think it suspicious that it worked before and doesn't work now. I certainly do not want to set up another ecommerce plugin at this point. There must be a solution.
The shipping address form elements show as the page is loading then disappear when fully loaded and the "ship to different address" button shows but is not clickable. Is there coding I can add somewhere and if so what and where?
Hello, Please follow link given below. It will help you in making theme compatible with woocommerce. http://www.inkthemes.com/how-to-make-inkthemes-compatible-with-woocommerce/04/?no-dialog I hope it will resolve your problem. If not then please share exact link of page where "ship to different address" should be exist. Thanks & Regards Nitesh Raghuwanshi
Thank you Nitesh. I did what was suggested and not only did it not make the ship to different address button work but it messed up the format of my product pages. So I deleted the new file. Here is the screen shot of what I'm talking about. https://saferide4kids.com/checkout/ As you can see the Ship to Different Address option shows up but you can't click the button to make the fields show. As the page is loading the fields are there but for some reason the button doesn't work. It did before but no longer. Do you have any other ideas?
Got it. This problem is occurring because of cufon. Go to the theme directory > js > custom.js and remove code as shown in the image. You can access custom.js file through FTP. Or just install "wp-editor" plugin. It will allow you to access internal files through your dashboard. https://wordpress.org/plugins/wp-editor/ And yes if you follow compatibility process from post #5 and create a "Woocommerce" template from "template-fullwidth.php" instead of page.php then it will not break shop page layout. Try it. Thanks & Regards Nitesh Raghuwanshi
Thank you for your reply. It did not fix the issue. Turns out though, after accidentally clicking on the words instead of the button, it seems I just need to some how extend the clickable area to include the button. Because if you click the words Ship to a Different Address it pops up the different address fields. But if you click the button, nothing happens.
Hello, Please provide the following information listed below. Thread Link: http://www.inkthemes.com/community/threads/colorway-not-playing-nicely-with-woocommerce.11893/ Your Website URL: WordPress Username: WordPress Password: Send this information on our email at [email protected] I will check and resolve your issue. Thanks & Regards Nitesh Raghuwanshi
