Contact us page issue

Discussion in 'ColorWay WordPress Theme' started by n0limit88, Dec 22, 2014.

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  1. n0limit88

    n0limit88 Member

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    Hi,

    On my contact page I currently have a form that can be filled out but yet when it is completed and an individual clicks submit, i have no idea where the message goes to, such as what email address. I have looked at the page that was created titled Contact Us but had no luck, I also looked at various widgets and had no luck, I even looked at the Contact Us files located in the editor section and did not see anything. Is there anyway you can help me find out what email address these messages are going to and how to change it.

    Thanks
     
  2. Pramod

    Pramod Guest

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    Hello !

    To set receivers email.
    Go to Settings => General => Email address and set email id to receive messages of contact page.

    Thanks & Regards
    Pramod
     
  3. n0limit88

    n0limit88 Member

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    Hi i have tried that but when I changed the email address to my personal email, I still do not receive any emails when I fill out and submit the form as a test.
    Do you have any suggestions.

    Thanks
     
  4. Pramod

    Pramod Guest

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    Hello !
    Follow below image and edit contact.php file.
    $emailTo = '[email protected]';
    put your required email id in place of crossed text and put it in contact.php file.

    color-contact-24-dec.png


    Thanks & Regards
    Pramod
     
  5. n0limit88

    n0limit88 Member

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    Hi thanks for your help. I tried that and still no luck on receiving any emails when completing the contact us form. Any other suggestions you may have.
     
  6. Pramod

    Pramod Guest

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  7. n0limit88

    n0limit88 Member

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    Hi i prefer your contact form template, but maybe there is an issue with the form because when i fill it out to test it, I should receive a message after clicking on submit. Instead I receive 2 black lines which are shown in the picture attached. Is it possible there is a bigger cause to the problem that is preventing me from receiving messages that are submitted or a confirmation message when clicking submit.

    thanks
     

    Attached Files:

  8. Pramod

    Pramod Guest

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    Hello,

    Please provide the following information listed below.
    This Thread Link:
    Your Website URL:
    WordPress Username:
    WordPress Password:
    Send this information on our email at [email protected]

    Thanks & Regards
    Pramod
     
  9. Pramod

    Pramod Guest

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    Hello,

    I have fixed this issue please have a look.
    Mail function also checked it will send email to the admin.

    Thanks & Regards
    Pramod
     
  10. n0limit88

    n0limit88 Member

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    Thank you. The greeting at the end of the message does work now. However when I try and test the contact form I still do not receive any emails. Any reasons you might know of that could be causing this. I have even tried changing the email address on file for the site to see if there was an issue with that email address. I appreciate your input and help.

    Thanks
     
  11. Pramod

    Pramod Guest

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    Hello,


    I have checked this functionality also and it sent message to the admin.
    Please change/use another email id
    at
    Settings=> General

    Thanks & Regards
    Pramod
     
  12. n0limit88

    n0limit88 Member

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    Hi I appreciate all of your help on this issue. I have tried 4 different email address and still have not been able to receive any messages from the contact form. Do you have any other suggestions how to fix this issue and it should be very simple i thought.

    Thanks
     
  13. Pramod

    Pramod Guest

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    Hello,

    Have you any gmail account?
    Please check this with your gmail account.
    I checked with the gmail email account and get a message every time when submit contact form.

    Thanks & Regards
    Pramod
     
  14. n0limit88

    n0limit88 Member

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    Hi thank you for you help. It does work with a gmail account. Thanks again
     
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