"critical error" on homepage

Discussion in 'GeoCraft WordPress Theme' started by robcarr70, Dec 24, 2020.

  1. robcarr70

    robcarr70 New Member

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    This error started about a week ago. www.form990-listings.org

    Bluehost / wordpress support said it was a theme issue - Geocraft V2 is the theme I am using.

    Thank you for your help,

    Rob
     
  2. shemaela21

    shemaela21 Guest Staff Member

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    Hello,

    Warm Wishes From InkThemes,

    Will you please allow us to check your website dashboard for once?

    Kindly send the below-mentioned credential details to [email protected].

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will check the issue and will let you know about it.

    Regards,
    Shemaela
    InkThemes.com
     
  3. dealguy

    dealguy New Member

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    Hello - When upgrading wordpress to the latest version 5.6 I have encountered this error "There has been a critical error on this website."

    I have sent several emails to [email protected] with no response, just sent it again today.

    Please respond.

    Thank you.
     
  4. akbar92

    akbar92 Support Staff Staff Member

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    Hi Tony,

    Sorry for the inconvenience,

    I have just checked our mailbox but didn't find any emails from your registered email: [email protected]

    Could you please let us know from which email you have sent emails?

    I look forward to hearing from you.

    Regards,
    Akbar
    InkThemes.com
     
  5. dealguy

    dealguy New Member

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    Hello Akar,

    Not sure why you are not receiving my emails, please check your spam folder, I also
    just sent it from another email, [email protected].

    Thanks,

    Tony
     
  6. michbizsearch

    michbizsearch New Member

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    Hello Akar,

    I am having the same issue with the BlackRider Pro Theme. The homepage stopped displaying (just shows a blank screen) after the upgrade to the latest Wordpress version (version 5.6). Sub-pages still display fine (seems to be just the homepage having issues). Note: This same theme is running fine for a different site on the same shared server that has not upgraded to the latest version of Wordpress. So, I'm pretty sure that it is an issue with Wordpress version 5.6 and this (and other) themes. I will also send an email to [email protected] with the login credentials for the site.

    Thanks,
    Don...
     
  7. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    Thanks for sharing the details,

    We have successfully received your credentials and is being forwarded to our developers, we will get back to you with a positive response ASAP.

    Your patience will be highly appreciated,

    Warm Regards!
    Akbar
    InkThemes.com
     
  8. dealguy

    dealguy New Member

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    Hello Akbar,

    I sent the info again, please check and let me know you have receive it.

    Thanks,
    Tony
     
  9. akbar92

    akbar92 Support Staff Staff Member

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    Hi Tony,

    Checked but unable to find any email from this email: [email protected]

    Could you please let us know which email you are using to send emails?

    I look forward to hearing from you.

    Regards,
    Akbar
    InkThemes.com
     
  10. dealguy

    dealguy New Member

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    I sent it from [email protected] and then from [email protected] let me know
    if you still do not see them.

    Thanks,

    Tony
     
  11. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    Yes, we have received your email, thanks for sharing the details,

    We have successfully received your credentials and is being forwarded to our developers, we will get back to you with a positive response ASAP.

    Your patience will be highly appreciated.

    Warm Regards!
    Akbar
    InkThemes.com
     

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