1. Dismiss Notice

Error: Sorry, but you do not have permission to view this content.

Discussion in 'ButterBelly WordPress Theme' started by leonkill2000, Feb 19, 2020.

  1. leonkill2000

    leonkill2000 Member

    Joined:
    Jun 15, 2012
    Messages:
    96
    Likes Received:
    0
    Hi

    I have adjusted information on website and everything is fine except when I log out the 'About Us' page is showing this error

    Sorry, but you do not have permission to view this content​

    The page is showing OK when I am logged in.

    www.swimmingpoolsherveybay.com.au

    cheers Leonie



    ​
     

    Attached Files:

    leonkill2000, Feb 19, 2020
    #1
  2. shemaela21

    shemaela21 Guest Staff Member

    Joined:
    Apr 6, 2019
    Messages:
    855
    Likes Received:
    1
    Hello,

    Warm Wishes From InkThemes,

    Will you please allow us to check your website dashboard for once?

    Kindly send the below-mentioned credential details at [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will let you know the needful.

    Regards,
    Shemaela
    InkThemes.com
     
    shemaela21, Feb 19, 2020
    #2
  3. leonkill2000

    leonkill2000 Member

    Joined:
    Jun 15, 2012
    Messages:
    96
    Likes Received:
    0
    I have emailed the above requested information.

    Also I cannot access the Appearance > Theme Options area

    If this requires a theme update would this update change the whole look of the website?
    Like the pro versions do.

    If so is it possible to just have the theme updated without changing the look ?
    I do not want to have to rebuild the home page.


    cheers Leonie
     
    leonkill2000, Feb 21, 2020
    #3
  4. leonkill2000

    leonkill2000 Member

    Joined:
    Jun 15, 2012
    Messages:
    96
    Likes Received:
    0
    Any chance of an update to this issue

    cheers Leonie
     
    leonkill2000, Feb 23, 2020
    #4
  5. shemaela21

    shemaela21 Guest Staff Member

    Joined:
    Apr 6, 2019
    Messages:
    855
    Likes Received:
    1
    Hello Brian,

    Warm Wishes From InkThemes,

    I would like to inform you, as you are an active member of the monthly membership subscription plan.

    So we haven't taken any charges for updating the latest version of the theme on your website.

    We have successfully installed the theme's latest version kindly have a look at your website and let us know about it.

    Also, the settings of the pages on your website are not changed, it is same as before.

    Regards,
    Shemaela
    InkThemes.com
     
    shemaela21, Feb 24, 2020
    #5
  6. leonkill2000

    leonkill2000 Member

    Joined:
    Jun 15, 2012
    Messages:
    96
    Likes Received:
    0
    Hello Shemaela
    Thank you so much for doing the update of the theme.
    Everything looks how it should.

    Also checking the website and finding that it was the Members plugin that was causing the About Us page not to show the details.
    Much appreciated - you people rock [​IMG]

    cheers Leonie
     
    leonkill2000, Feb 25, 2020
    #6
  7. shemaela21

    shemaela21 Guest Staff Member

    Joined:
    Apr 6, 2019
    Messages:
    855
    Likes Received:
    1
    Hello,

    Thanks for getting back to us,

    You are most WelCome :)

    Let us know if you need further help, we will be happy to help you.

    And always feel free to ask your queries at our support forum: http://inkthemes.com/community/ and at our email [email protected]

    Regards,
    Shemaela
    InkThemes.com
     
    shemaela21, Feb 26, 2020
    #7

Share This Page