Feature Heading and slider not showing up

I have completed all the information for the feature headings as well as the sliders. I have reviewed the PDF and followed (I think) all the steps correctly. Yet, they still won't show up. What can you suggest?

 

Hi,

It seems you have missed something while installing the theme.

To determine and fix the issue, we need access to your dashboard.

So, send us your website WordPress login details at [email protected] along with the thread link.
Your Website URL:
WordPress Username:
Password :

We will check everything from our end and will let you know what's missing.

Looking forward to your reply.

Thanks & Regards,
Shruti Jain
InkThemes.com

 

email has been sent by my office manager, thank you.

 

Hi Kenalb1,

Greetings from InkThemes!

We have just replied to your email, please go through it.

Feel free to contact us if you have any questions.

Thanks & Regards,
Shruti Jain
InkThemes.com

 

I have responded to your email. Look forward to hearing back from you soon.

 

We have replied all of your queries at your email, please check.