Hi: The Geocraft home page for my website www.naturalhealthvancouverisland.ca is not working. I was on the phone with GoDaddy about it and they switched it to the 2016 theme so there is something for people to see when they come to the site. Otherwise it shows an error code. Can you please look at it and fix it? Thanks Marilyn Zink [email protected]
Hi, I have just visited your website, it seems like, you didn't activate your theme. So, you are requested to activate our theme first for further proceeding. Thanks & Regards, Akbar InkThemes.com
I had activated it before - was there a new update? I just activate the new one - now I have lost my settings and all my business listings.
I still get the Internal Server Error - see below. Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log. Apache Server at naturalhealthvancouverisland.ca Port 80
Hi, It could be a server side problem, so you are requested to contact your host provider in this regard. Thanks & Regards, Akbar InkThemes.com
I did contact them first but they weren't able to help. Was it because there was an update to the theme?
Hi, We need WordPress admin credentials and C-Panel access to figure out the issue. Kindly send the below-mentioned credential details at [email protected] along with the thread link. WordPress Website URL: - WordPress Username: - WordPress Password: - C-Panel website URL: - C-Panel Username: - C-Panel Password: - We will try to fix your issue. Regards, Akbar InkThemes.com
