I HAVE NO ACCESS IN SUBMENUS

Discussion in 'Subscribely v2 WordPress Theme' started by vasderm, Jun 26, 2017.

  1. vasderm

    vasderm Member

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    Helllo

    Sudenly i have no acess in only 3 submenus in my website...these are:
    Appearence--->background image
    and
    Appearence---->widgets
    and
    Appearence---->customize

    please helpm for fix it

    Thank you
     
  2. Naveen

    Naveen Guest

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    I didn't get you, could you please elaborate your query?

    Do you want to edit the theme files or you can't access the theme options panel?

    Just for your information, the theme has been updated with InkThemes menu item in the Dashboard Panel and you can access the theme options panel from your Dashboard->InkThemes->Theme Options.

    Do let me know if you need further assistance.

    I will be glad to assist you.

    Regards!
    Naveen Kolhe
    InkThemes.com
     
  3. vasderm

    vasderm Member

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    i cant edit the theme files like the photo appear (theme files is in greek language but i hope you understand)
    Appearence--->background image
    and
    Appearence---->widgets
    and
    Appearence---->customize
     

    Attached Files:

  4. akbar92

    akbar92 Support Staff Staff Member

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    Hi,

    If you would like to access theme files, you can do it via FTP panel.

    Or if you have any language translation issue then you can use any translator plugin to translate the website content, our themes are translation ready.

    I would like to recommend below plugins to translate your website content.

    1. https://wordpress.org/plugins/polylang/

    2. https://wordpress.org/plugins/loco-translate/

    Hope this helps...!

    Thanks & Regards,
    Akbar
    InkThemes.com
     
  5. vasderm

    vasderm Member

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    HI AGAIN :)
    i have no language translation issue but i have no access in these sub-menus.....like my photo appear...
    only a few days i opened these sub-menus normally!!! i notice this issue before a week .....
    I think the issue appeared when my website upgrated in 4.8 wordpress edition...
    maybe this subscribely theme needs upgrade too!!!
     
    Last edited: Jul 3, 2017
  6. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    Our Subscribely theme is compatible with WordPress version 4.8 and it is tested, there is no issue with our theme,

    Could you please send the below-mentioned credential details at [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will try to fix your issue.

    Regards,
    Akbar
    InkThemes.com
     
  7. vasderm

    vasderm Member

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    i have already send you credential details for
    :)
    WordPress Website URL: - www.internetuniversity.gr
    thank you very much!!!
     
  8. vasderm

    vasderm Member

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    HELLO

    Can you fixed my issue??

    THANK YOU!
     
  9. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    I have just visited your site and found that you are using CKEditor plugin with our theme which changes the default functionality of the WordPress.

    So, I have deactivated that plugin and resolved your issues.

    Kindly visit your site and acknowledge us for the same.

    Do let me know if you need further assistance,

    Warm Regards!
    Akbar
    InkThemes.com
     
  10. vasderm

    vasderm Member

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    HELLO
    The issue has resolved

    THANK YOU!! VERY MUCH!!!
     
  11. akbar92

    akbar92 Support Staff Staff Member

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