Import Colorway Site is not working.

Discussion in 'ColorWay WordPress Theme' started by fogoutwellness, Jul 10, 2020.

  1. fogoutwellness

    fogoutwellness New Member

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    I see there have been a couple of posts on this, but I did not see any resolution information in those posts. I would greatly appreciate any help someone could provide.

    After I click Import this Site it goes through the motions, but then I go to view my site and I see nothing.

    Thank you!
     
  2. fogoutwellness

    fogoutwellness New Member

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    Alright, I tried a premium site with my license key and this is what I get:

    Activation failed: (connection_error) Could not connect to licensing server - please try again later

    I just ran a test on another site and it worked just fine.

    I already trashed the site and started brand new. Still have issues.
     
  3. shemaela21

    shemaela21 Guest Staff Member

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    Hello,

    Warm wishes from InkThemes,

    Will you please allow us to check your website dashboard for once?

    Kindly send the below-mentioned credential details at [email protected].

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will check the issue and will resolve it for you.

    Regards,
    Shemaela
    InkThemes.com
     
  4. fogoutwellness

    fogoutwellness New Member

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    Hey there,

    Emailed you the information. The subject of the email is the subject of this forum post.

    Thank you again or your help!
     
  5. shemaela21

    shemaela21 Guest Staff Member

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    Hello,

    Warm Wishes from InkThemes,

    Thanks for sending us the login details.

    The issue was that you were using the older version of the theme and the plugins.

    We have successfully installed the latest version of the Colorway theme and plugins on your website.

    Kindly have a look at it and import the template of your choice on your website.

    Let us know if you need further help, we will be happy to help you.

    And always feel free to ask your queries at our support forum: http://inkthemes.com/community/ and at our email [email protected]

    Regards,
    Shemaela
    InkThemes.com
     

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