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Lead Capture Form Truncating Phone Number

Discussion in 'GeoCraft WordPress Theme' started by jamesburchill, Dec 10, 2012.

  1. jamesburchill

    jamesburchill New Member

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    If you enter a phone number as:

    888 123 4567

    The way we do so in Canada, it captures the first 3 chars and drops the rest! All I get is 888 ...

    If I enter it as:

    888123456

    It stores the number properly.

    THIS IS A DANGEROUS BUG as it chops the phone number into a useless format and we'd be
    unable to follow up with the lead.

    Please either force an entry format on the field or fix the capture and store function.
     

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    jamesburchill, Dec 10, 2012
    #1
  2. Nitesh

    Nitesh Support Staff

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    Please provide the following information listed below.
    Send this information on our email at [email protected]

    Thread Link:
    Your Website URL:
    WordPress Username:
    WordPress Password:

    We will resolve your issue.
     
    Nitesh, Dec 11, 2012
    #2
  3. bmui1200

    bmui1200 Member

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    Do you think its best to use the WP Skype Disable Plugin so that if someone has Skype installed the phone number is not distorted?
     
    bmui1200, Dec 12, 2012
    #3
  4. Neeraj

    Neeraj Administrator

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    We are able to find this issue. We are working on theme updates and we are pushing out an update to the theme on Wednesday, which will fix this issue.
     
    Neeraj, Dec 14, 2012
    #4

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