The lead capture feature on my Black Rider theme website (www.heartlandfoam.com) is not sending emails to one of the email address' that has been set in the Appearance>Theme Options>Lead Capture Settings> E-mail Address field box. Additionally, it is not tracking the leads that are submitted when going to the: Appearance>Leads Capture area Any assistance in this matter would be greatly appreciated.
Hi, Greetings from InkThemes! It seems you have missed something in the configuration of the plugin. To determine and fix the issue, we need access to your dashboard. So, send us your website WordPress login details at [email protected] along with the thread link. Your Website URL: WordPress Username: Password : We will check the issue from our end and will let you know what's missing. Thanks & Regards, Shruti Jain InkThemes.com
Hello, I also have that exact same issue , I would like to send my credentials as well, Thanks please advise Tony
Hi, Yes, you can share your credentials at the above-mentioned email id, we will check and do the needful. Warm Regards! Naveen Kolhe InkThemes.com
I sent the appropriate info for you to access my dashboard and was advised by Nitin from InkThemes that our issue was resolved. I have replied back to him via email that I am still having the same issue. I have updated our version of Wordpress, the Blackriders Theme, and all of the plugins that we are using to their latest versions, which is also what Nitin recommended that we do. Can someone please take another look at this. You should already have the login credentials to access my dashboard at this point. Thanks!
Hello Drew, I have checked your site and found that you were using an older version of the theme i.e. version 2.1.4 whereas, version 2.1.7 is available in members area. I will check your site and do the needful. We will also reply on your email, your patience would be appreciated. Warm Regards! Naveen Kolhe InkThemes.com
