Lost the favicon

Hi,

I just transferred the blackrider theme from my "work in project" site www.rebeccajamesphotography.com/blackdiamondelectriclc.com to its real site location http://www.blackdiamondelectriclc.com/ and in the process I lost the favicon. It reverted back to an old icon instead of the black diamond with a yellow lighting bolt. I've re-uploaded the favicon in the themes option area, but that has not overwritten the old icon. It worked before the switch from one site to the other. I used the Duplicator plugin to move the site. Can you offer any suggestions for what may have happened? And how I might be able to fix it? I'll attach the correct favicon to this file.

Thanks

 

Hi blackdiamond,

I have checked your both website and find that both website has their favicon.

See screenshot.



Thanks,
Praveen

 

Hi Praveen,

I'm trying to make both sites have the Diamond with the lighting bolt through it. The Correct one is the one that you have labeled with the number 1.
The problem is that, when I moved the site to its final location (as marked by the number 2) the logo reverted to the wrong logo (this is the one from the original site).

In my attempts at using the built in favicon setting with the blackrider theme, nothing has worked to overwrite the old logo. Can you help?

Thanks.

 

Hi blackdiamond,

Please send us your website wordpress login details at [email protected].

Thanks,
Praveen

 

We sent the message with the requested info. Thanks for your help.

 

Hello !

We have checked your website and find your favicon works correct. It shows the correct favicon.
May be just because of cache and cookies.


Thanks & Regards
Pramod

 

Hi Pramod,

I emptied my cache and history and still see the old favicon. I have attached the screenshot of the favicon in the browser. This is the old icon that I still see in every browser that I check. I just want to verify that we are talking about the same icons. I am also attaching the correct icon which does not display for me. The correct icon is the diamond with yellow lighting bolt. The file listed as favicon.png is the correct icon.

Thanks for your help

 

Hi blackdiamond,

I have checked your website from 5 different system and find the correct favicon in all of them. See screenshot,



We will suggest you to check your website from other system also.




Thanks,
Praveen

 

Thanks for the help. Just to verify, are you viewing the site at http://www.blackdiamondelectriclc.com.

Thanks

 

Hello !

We get all correct, please visit below video link
http://screenpresso.com/=BC7Ge

Thanks & Regards
Pramod

 

Thanks for taking the time to make the video.