We are enjoying the theme. Thank you. We are running Wordpress 4.2.2 with the Colorway theme version 3.5.2 We do not see the mobile menu bar on smartphone using Firefox browser (38.0). We do see it on Chrome browser, and on Firefox desktop browser with the screen resized to mobile size. The URL is http://174.120.179.66/~charliebrownsoun/ 3 screenshots are attached: chrome, firefox and desktop firefox Thanks for your help.
Hello Support, We are hoping to get a reply on this issue soon. Are you at least taking a look at it? You can also see that the site menu bar is missing on Firefox mobile browser, on the phone, when viewing your example site here: http://www.inkthemes.com/previews/?demo_id=1 Just close the "purchase now" menu, and the site menu will disappear as well. It works fine on Chrome, and on the desktop. Please help. We have no way to test this issue. Thank you.
Hello Brownebeb, We really apologize for the delayed response. I also appreciate your concern and bring the same in our notice. I have forwarded your query to our Technical team. We will surely get back to you with the best possible solution. Thanks for being patient and cooperating with us..
Hello Brownbebe, Thanks for being patient and for your cooperation. We have tested the theme at our end its working fine as if now. This issue is something with firefox browser not with a theme. Kindly check I have attached the screenshot for your ready reference. Kindly check at your end. Let me know for further doubts.
Hello Sameer, Yes, it now works correctly in the Mobile Firefox browser. Thank you very much. Our review for this theme will mention your excellent customer support. I agree that it seems to be a browser issue. Can you please explain the problem and the remedy in technical detail? I would like to understand it, in case we run into it again with another site. Best Regards
Hello Brownbebe, Thanks for your appreciation and concern you shown. I certainly understand your concern. I am afraid as I am not sure what exactly the cause is, as in theme--> coding part it's all fine. But as far as browser is concern, might be it something like it's unable to load the complete page, hopefully server response or some other scripts might be hindering the page to load. Hope you understand my concern. Let me know for further doubts, will be glad to assist you.
