Hello, I had purchased a Colorway theme last year and installed it on one of my sites (www.ingenioused.com) successfully. I am very happy with it. I purchased another copy for my new site I'm building but this version seems much larger on the screen than the other one. I prefer my new website to be the same size as the old one. I'm just wondering if it is some kind of setting I need to adjust or something? Please advise. Thanks!
Hello ! The new version is wider as compare to last year versions. But no need to worry about this you can change the width according to your requirement. Paste this code in custom css to reduce width. Code: .container_24 { width: 960px; } Thanks & Regards Pramod
Hi Pramod, Thanks that worked. But I notice that the slider size is now taller. Is there a way to make it shorter? Thanks!
Hello, Please try code given below in Custom CSS section (Appearance -> Theme Options -> Styling Options -> Custom CSS) of your dashboard. Code: .slide-image img { height: 300px; } .slides_control { min-height: 305px; } Thanks & Regards Pramod Patel
Thanks Pramod. That worked but it seems it created a few more issues. Can you please help with the following: 1) The text box on the slider is now too big since I reduced it. Can you please give me the code for reducing the dimensions to the previous version size? 2) How can I reduce the white space which is now between the slider and the text that says "Main Heading Comes Here"? 3) Also, is it possible to take away the coloured line on the side of the slider text box? Many thanks!
Hello, Please paste the code given below in Custom CSS section (Appearance -> Theme Options -> Styling Options -> Custom CSS) of your dashboard. Code: .slide .slide-content.entry { border-right: none; } .slide .slide-content.entry { width: inherit; padding: inherit; } .content,.content-info { padding-top:0px; } Thanks & Regards Pramod
Hi there, I noticed when I made some of these changes in the custom css it affected the responsiveness of the website on the mobile version. Is there any way to make these changes listed above without making everything all mixed up? Also, with the previous version of Colourway which I had purchased, it seemed that it didn't have any of these kinds of issues. Do you think that you can update the previous version or make the old version still available? Thanks.
Hello, If you can provide your site URL, I will check the responsiveness issues that you are facing on mobile versions and will try to assist you accordingly.
Hi Sameer, Thanks, it is: www.communityedproject.com I have made the changes listed in the conversation above and it is not all responsive. Please help! Thanks.
Hello, It seems that you are using an older version of colorway theme i.e. 3.5.1 kindly download and install a latest theme version 3.5.2 from members area and do a fresh install again. Also It is recommended to create a backup of your theme. To create a backup install and activate WP EDITOR plugin. and go to Dashboard->Appearance->Theme Editor and click download theme button to download your current theme. Now go to Dashboard->Tools where you will find Export website contents. just do like this and in this way your site's backup would be ready. Now you can install latest version of this theme as I have told you. Hope this will resolve your issue.
Hi Sameer, I did try to download the updated theme but it would not work--said "update failed". Do I really need to do this?? Does this fix the responsiveness issues in the previous themes? Thanks.
Hello, Yes, it should fix the responsive issues, as colorway is responsive to mobile devices. Also in your existing version it seems that your colorway theme might not have installed properly which caused these issues. So I suggested you to update it with the latest version. Also try to update it by deleting your older version and then doing a fresh install of the latest version. It will work, and won't say:"update failed". Still if you are unable to update your theme via dashboard then you can do it via FTP. You can also follow the link that will guide you how to perform this: https://codex.wordpress.org/Using_Themes
Hi, I have completed the above installation of the new theme. However, this still does not work!!! When I make the adjustments as mentioned in the CSS, it immediately removes the "responsiveness" option and becomes a mess. Unfortunately it seems that this is not so easy as my previous purchase of this theme and previous version to work with. I have absolutely no problems with the other version on my other website and am very happy with the dimensions and look. This theme really is not the same theme as I thought I was going to get as the original Colorway Theme had a smaller slider size that did not dominate the whole size of the computer and has no responsiveness issues. So I will again revert to my original question to you: Is it still possible to get the same version of the Colourway theme that I originally used for this website: www.ingenioused.com? If not, I will abandon ship on this theme unfortunately as I am not a web designer and purchased this theme again because it was so easy to use the first time. Now it seems to have turned into a nightmare. Waiting for your reply on this question, I do not want to keep "fixing" this anymore. Thanks.
Hello, Please provide the following information listed below so that I can look after this issues. This Thread Link: Your Website URL: WordPress Username: WordPress Password: Send this information on our email at [email protected]
Hi Sameer, I can send you all the information but I would prefer if you can answer my question about whether the old version is available for upload or not?
Hello, Thanks for your fruitful response. As per your queries it will be available if you wish to upload. Let me know your opinion.
Hi Sameer, Yes please let me know how I can get the older version of Colorway (the same one from my other site www.ingenioused.com). I installed that version, never had a problem and it is completely responsive on all of the devices. It seems like you guys haven't worked all of the bugs out of the newest version and I really want to get started with my new site. Thanks.
Hello Francesca, As per you asked, we have sent you a mail along with a zip file of older version of colorway theme i.e. 3.5.1 and as per your suggestion I will forward your query to our technical to check for bug fixes if any. We appreciate your concern and thankful for sharing the feedback as well. Let me know for further doubts.
Hi Sameer, I did receive the older version from your office. The strange thing is I updated it and was still having some of the same problems as mentioned in the other threads. However, just for fun I added the Free Version from Wordpress.org and found that it performed perfectly!? It kept it's responsiveness and was compatible with one of the plug-ins that was previously distorted on the Pro version. Why is that?? Thanks.
Hello, Could you please provide us some edited screenshots of your responsive issue that you are facing after reinstalling the older version, so that I will look after it and assist you accordingly.
