Not receiving contact or sign up info

Discussion in 'BlackBird WordPress Theme' started by kirstyi, Jan 17, 2013.

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  1. kirstyi

    kirstyi New Member

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    I'm not receiving emails from the contact form or email sign up. Can you provide instructions of any settings I might need to change? I have an email address set-up in WordPress, General Settings and this email is correct.
     
  2. Nitesh

    Nitesh Support Staff

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    Please try another mail id and also check spam. Sometimes mails land there.
     
  3. kirstyi

    kirstyi New Member

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    Ni Nitesh. It was neither of these things. Got some help from a technical expert and the code was not set up correctly and they could not see how to fix it, so I used a separate plug-in for the contact form and just hid the sign up for newsletter function. Disappointed that this didn't work after paying for the premium version of Blackbird, but I think I got the best solution in terms of the contact form in the end, as it had more of the fields I was looking for.
     
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