Why does the password reset not work? When clicking on the Lost Password link you enter your email address, email arives but the link in that email directs the user back to the signin page. There is nowhere to update or change password. I have installed fresh copy of the theme, no plugins activated. Please advise how to fix this.
Hello, We have fixed this issue and uploaded it to members area, so please download a fresh copy of latest theme from members area and upload it to your website. That will resolve your issue. Thanks & Regards Yogesh Bhade
I have uploaded the newest version, tested the password reset and it does not work. After you have clicked on the reset password link in the email you are directed to a page to change password, I enter a new password, then it directs to the login page and it does not allow you to login with the new password. Please advise how to properly fix this. Also... your support team replied to my email about this issue... "you can delete your current theme and upload the newest version 1.1.7 of Classicraft theme" However there is not a version 1.1.7 only v1.1.6 available for download. I have logged out and back in, cleared cache and refreshed but still no version 1.1.7 ??
Hello, We have checked this with latest theme and it worked perfectly with password reset. Please don't use any plugins while checking this or may be any code customization effecting this. Thanks & Regards Pramod
I've installed latest release, deactivated all plugins. I have done no code modification at all just a standard install of the theme and the password reset still does not function correctly. What is the next thing to look at? or can I send you details to check?
Hello, Please provide the following information listed below. Thread Link: Your Website URL: WordPress Username: WordPress Password: Send this information on our email at [email protected] Thanks & Regards Pramod
Reset password does not work even with v 1.1.7. I am waiting for next version. Maybe it will be resolved.
Hello, Password reset works perfectly. Use of theme in proper way does not create any issue. Maximum issues created due to the additional use of plugins and customization sometime issues created by hosting for example upload limits, email limit,etc. Please visit below link theme was working perfectly. http://screenpresso.com/=TGsbg Thanks & regards Pramod
I have tried the password reset in another folder on the same host but with another theme and it worked perfectly. No uploads limits problem. For information no plugins was ativated on classicraft when i tested password reset.
Hello, Please provide the following information listed below. Thread Link: Your Website URL: WordPress Username: WordPress Password: Send this information on our email at [email protected] Thanks & Regards Pramod
