Hi, my tester subscribed and the payment was successful, but the payment status message says it has failed:
Hello Josiem! Please send us your website wordpress login details at [email protected]. Thanks, Praveen
Hello Josiem! I have tested your website with our paypal sandbox account and didn't find the issue that you have mentioned, everything is working fine. Please have a look over our testing video link :- http://screenpresso.com/=1LnO Kindly configure paypal settings properly. Thanks, Praveen
Thank you, but I know it works. My point, as per my screenshot, is that the payment status on the Members page says that the transaction failed when in fact it was a success. Did you click on Members (not videos or anything else from the dropdown menu, just the Members page where the thank you message also is). It wasn't in your demo video. I know it is a small thing, but it is off putting when someone buys a subscription and is told that it failed. Your support people seemed irritated that I contacted them with my login details by the way .....
I just noticed the comment at the end: Kindly configure paypal settings properly. In what way? And how? I assumed they were configured correctly otherwise surely payments couldn't go through at all - or have I missed something I should have done? Thanks
