Poloray theme corrupt, website offline for 4 weeks, zero response from developers

I have 2 websites affected
seolady.co.uk
samesexgifts.co.uk

Ticket number
## 63957 ##[19B-2766285D-0099]

This is how my business was affected with the Poloray theme being corrupt with the Wordpress Core update on December 8th 2020

December 9th I updated with the Wordpress Core theme It was not possible to roll back and uninstall the Wordpress Core Theme update

My website functionality broke reverting the home page to 2013

Customizer did not work

All 300 of my blog posts displayed the error message "There has been a critical error on this website.Learn more about debugging in WordPress."

12th December I posted on the forum, I had a reply to email you the login to my website which I did

No reply 13th, 14th 15th December 16th December I needed to find a developer, I have 3 websites with the Poloray theme!

They all corrupted the same way 17th December I hired a developer, this took 5 hours to fix at a cost of £150

17th December he sent me the new theme files which I uploaded to my other domains and fixed them all

No changes were made to my account from your team

2021-01-04 09:05:27 Host reply UK
The issue right now seems to be your theme according to the php-slow.log file:


[04-Jan-2021 09:01:19] [pool seolady.co.uk] pid 12457
script_filename = /var/www/vhosts/seolady.co.uk/httpdocs/index.php
[0x00007f650ac140d0] preg_split() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/formatting.php:239
[0x00007f650ac13dc0] wptexturize() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/class-wp-hook.php:287
[0x00007f650ac13ce0] apply_filters() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/plugin.php:212
[0x00007f650ac13c20] apply_filters() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/formatting.php:3822
[0x00007f650ac13b40] wp_trim_excerpt() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/class-wp-hook.php:287
[0x00007f650ac13a60] apply_filters() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/plugin.php:212
[0x00007f650ac13990] apply_filters() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/post-template.php:429
[0x00007f650ac13920] get_the_excerpt() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/post-template.php:394
[0x00007f650ac13800] the_excerpt() /var/www/vhosts/seolady.co.uk/httpdocs/wp-content/themes/1weekseo/loop.php:26
[0x00007f650ac13670] [INCLUDE_OR_EVAL]() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/template.php:732
[0x00007f650ac13510] load_template() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/template.php:676
[0x00007f650ac13420] locate_template() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/general-template.php:204
[0x00007f650ac13360] get_template_part() /var/www/vhosts/seolady.co.uk/httpdocs/wp-content/themes/1weekseo/category.php:34
[0x00007f650ac131c0] [INCLUDE_OR_EVAL]() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-includes/template-loader.php:106
[0x00007f650ac13100] [INCLUDE_OR_EVAL]() /var/www/vhosts/seolady.co.uk/httpdocs/wp/wp-blog-header.php:19
[0x00007f650ac13070] [INCLUDE_OR_EVAL]() /var/www/vhosts/seolady.co.uk/httpdocs/index.php:17

502 Bad Gateway
nginx

Yesterday (4th January 2021) another Poloray user reached out to me on YouTube

Oxfordlocals Classified Ads - Business Network
https://www.oxfordlocals.com/
Hi, I have the same issues, my site was down for weeks till i noticed, beginning to think that the service is pretty bad that themes are not updated when wordpress release new updates, every time wordpress updates, my site goes off sideways