Requesting a Refund

Discussion in 'ColorWay WordPress Theme' started by 2besure, Apr 14, 2015.

  1. 2besure

    2besure New Member

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    I recently upgraded to the pro version of ColorWay theme, to launch a new website. I really loved the way it looked, very professional and beautiful. I have had many problems with not being able to generate in webmaster tools. I worked on my site, checking withe the forum to make positive changes. I uninstalled it and reinstalled the theme. To my shock after I had worked on my site for two or three days, I checked my speed, which was in the 60's. I checked with both Google Insights and GTMetrix. I compressed images, use a CDN and use a good caching plugin. The speed is still unacceptable for ranking with Google. Please issue me a refund and if you can every improved the speed to get into the 86 -90's rage. I would love the purchase the theme at this time.

    Thank you,
    Pamela Lipscomb
     
  2. sameerwalkar

    sameerwalkar Guest

    Hello,

    We have sent you an email please check and reply to the same.
     
  3. 2besure

    2besure New Member

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    I am waiting for someone to help with the site. It is 1:30 in NC. My Mobil is 55 and desktop is 71. I don't want to leave it like that. Google is getting ready to do a Mobile Compliance Check in a few days. Speed is important.
     
  4. sameerwalkar

    sameerwalkar Guest

    Hi,

    I checked your website. It seems that some of your images need to get compressed and re-sized and they are:

    http://freefinancialhelp.net/wp-content/uploads/2015/04/colorway5.jpg
    http://freefinancialhelp.net/wp-content/uploads/2015/04/colorway.jpg
    http://freefinancialhelp.net/wp-content/uploads/2015/04/colorway4.jpg
    http://freefinancialhelp.net/wp-content/uploads/2015/04/colorway3.jpg

    http://freefinancialhelp.net/wp-content/uploads/2015/04/FreeFinancialHelp6.png

    Once you re-size the images do send your WP Details at email [email protected].

    We will take care of the rest.
    Just to confirm you that the theme is completely optimized and bug-free.
     
  5. 2besure

    2besure New Member

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    I don't know how to resize the images other than withing WP. I did that, and with compression. I us Smush tit and also Cloudflare. So can you please tell me how to do this?
     
  6. sameerwalkar

    sameerwalkar Guest

    Hi,

    You can try and go for Tiny png to compress the images. It will be help you to compress the images. let me know for further any doubts. If like to resize than can also try: http://picresize.com/ let me know if have further any doubts. We are there to assist you.
     

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