Server 500 Error when trying to access 2 pages within WP

Discussion in 'Infoway WordPress Theme' started by hollandthomas, Dec 7, 2015.

  1. hollandthomas

    hollandthomas New Member

    Joined:
    Feb 25, 2013
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    Location:
    Melbourne Australia
    Hi,
    We use the Infoway Pro Responsive theme on WP. I upgraded to WordPress 4.3.1 last week, as well as upgrading a few plugins, and since then I have been getting an error message when trying to access two pages within WP. All others are fine. The error message for one of the pages is:
    Server Error
    500
    The website encountered an error while retrievinghttp://www.hollandthomas.com.au/wp-admin/post.php?post=3786&action=edit. It may be down for maintenance or configured incorrectly.

    Looking online, it has been suggested that the issue may be a corrupt .htaccess file. We have tried to generate a new one by renaming the old one and reloading website but a new .htaccess file wouldn't generate. Another solution that was suggested was to increase memory but we are uncertain as to how to do this. My knowledge is very limited, my manager's is better but we're still novices in the scheme of things.Can anyone recommend a solution to the problem? It's strange that it is only 2 pages that we are getting the error for. Thanks, Shona
     
  2. priya

    priya Guest

    Hello,

    Greetings from InkThemes!

    Could you please share your WordPress and FTP details at [email protected] along with this thread link so that we can figure out the issue and able to resolve that?

    Looking forward to your reply.

    Thanks & Regards!
    Priyanka
    InkThemes.com
     
  3. priya

    priya Guest

    Hello,

    You would be glad to know that we have resolved your issue..

    Kindly check..

    Do let me know if you need more assistance,
    Thanks & Regards!
    Priyanka
    InkThemes.com
     

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