Server error (5xx) due to code suddenly appeared

Discussion in 'BizWay WordPress Theme' started by fosweb, Jan 8, 2021.

  1. fosweb

    fosweb New Member

    Joined:
    Dec 12, 2012
    Messages:
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    Hello,
    I tried contacting support, but no reply or confirmation.
    I have the Bizway theme from you, and I haven't seen an update to it in years. With all the wordpress changes, there needs to be updated code somehow.
    It's been working fine until this year.

    I got this error message, and hosting said the problem is the theme coding.

    Google console gave this message.
    Server error (5xx)
    First detected: 1/5/21
    Status: Error

    on 2 pages

    last crawled Dec 31, 2020
    http://www.avonpestcontrol.ca/blog
    http://www.avonpestcontrol.ca/category/pest-control-in-langley-bc/

    1. Nothing was changed by me between Dec 31 and Jan 5 that would trigger this. No plugin or WP updates, nothing new added.

    2. On 1/7/21 I tried to disable some plugins, and updated 2 plugins - those did nothing - and are after the error detected.

    [07-Jan-2021 11:24:06 UTC] PHP Fatal error: Uncaught Error: Cannot use object of type WP_Error as array in /home/avonpestcontrol/public_html/wp-content/themes/bizway-pro/includes/dynamic-image.php:277
    Stack trace:
    #0 /home/avonpestcontrol/public_html/wp-content/themes/bizway-pro/functions.php(294): bizway_thumbnail_resize(2208, '', 200, 156, true, 90)
    #1 /home/avonpestcontrol/public_html/wp-content/themes/bizway-pro/templates/content.php(24): bizway_get_thumbnail(200, 156)
    #2 /home/avonpestcontrol/public_html/wp-includes/template.php(732): require('/home/avonpestc...')
    #3 /home/avonpestcontrol/public_html/wp-includes/template.php(676): load_template('/home/avonpestc...', false, Array)
    #4 /home/avonpestcontrol/public_html/wp-includes/general-template.php(204): locate_template(Array, true, false, Array)
    #5 /home/avonpestcontrol/public_html/wp-content/themes/bizway-pro/archive.php(46): get_template_part('templates/conte...')
    #6 /home/avonpestcontrol/public_html/wp-includes/template-loader.php(106): include('/home/avonpestc...')
    #7 /home/avonpestcontrol/pu in /home/avonpestcontrol/public_html/wp-content/themes/bizway-pro/includes/dynamic-image.php on line 277

    Please let me know what is causing this, and only on 2 pages - not sitewide (ie, other pages load fine).

    Thank you.
     
  2. fosweb

    fosweb New Member

    Joined:
    Dec 12, 2012
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    How do I contact support???? Is anybody here? The email doesn't go to support at all.
     
  3. akbar92

    akbar92 Support Staff Staff Member

    Joined:
    Jun 3, 2017
    Messages:
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    Hi,

    Greeting from InkThemes,

    We need WordPress admin credentials to figure out the issue.
    Kindly send the below-mentioned credential details to [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will fix your issue.

    Regards,
    Akbar
    InkThemes.com
     

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