Slider doesn't work on mobile - Letters not shown

Hi, we are using the pure out of the box theme. The letters / headlines in the slider work fine in desktop mode, but not in mobile. Please see attachment. any ides? this is urgent. thanks

 

For your information, the slider captions is hidden for small screens as it becomes unreadable for the small screens.

Hope you find the above information helpful.

Warm Regards!
Naveen Kolhe
InkThemes.com

 

Ok so this is not supported. Is there any way to make it happen? Any adjustment or piece of code or plugin? (I am a software engineer so please feel free to answer in technical terms, I will understand.) Thank you

 

Hi,

I got your concern!

It requires some customization in the source code of the theme, for which we need access to your dashboard.

So, send us your website WordPress login details at [email protected] along with the thread link.

Your Website URL:
WordPress Username:
Password :

Thanks & Regards,
Shruti Jain
InkThemes.com

 

Hello,
Thanks for this, I have shared the details on the email above today.

 

Alright!

We will do it and let you know once it is fixed.

Your patience will be highly appreciated!

Thanks & Regards,
Shruti Jain
InkThemes.com

 

Hi,

I would like to tell you that you issue has been fixed!

We have used this code in your Custom CSS Section:

Code:

@media only screen and (max-width: 480px){ 
.slider_caption h2,
.slider_caption p {  
   display: block;
}
.slider_caption .slider_sep {
   width: 33%;  
   display: block;
   margin: 0 auto;
}
}

Feel free to contact us if you have any questions.

Thanks & Regards,
Shruti Jain
InkThemes.com