slider gone when I added a widget on homepage

Hi There, I added a widget on the homepage and the slider with a pic disappeared. Please advise. Thanks, Sandra

the site is getmore5starreviews.com

 

Hello Sandra,

Theme doesn't allow to add widgets on that area, did you customize it?

For your information, it may happen that some of your plugins are conflicting in your site,

You are requested to deactivate all of your plugins once and check you site's again,

Then activate one by one your plugins checking result on each activation,

Hope this will let you figure out the messing up plugin.

Do let me know if you need further assistance,

Warm Regards!
Naveen Kolhe
InkThemes.com

 

Hi There, Happy New Year! I have tried deactivating all plugins and that did not work. I do not think it is a plugin conflict because it worked for a long time with the slider in the correct place and the widget there.

What do you suggest? As you know I have paid 30.00 to customize a video in the slider and do need the widget there next to the video. Will this be corrected with the customization or should I use another theme? If another theme is best, which one?

Please let me know. Thanks, Sandra

 

Wish you a very Happy New Year Sandra

We will consider this issue and it will be resolved.

Thanks & Regards,
Shruti Jain
InkThemes.com

 

Happy New Year To You

What do you mean? Will this be resolved when you do the customization that I have paid for? Please let me know. The site looks terrible the way it is now. Thanks, Sandra

 

Sandra,

Yes! we will do it along with the custom changes in your site.

We are looking into your site and will resolve the issue ASAP.

You need not worry!

Thanks & Regards,
Shruti Jain
InkThemes.com

 

ok, great!

 

Hi There, I have cked the customization and the video does not show and there is a button there that says " read more" that I do not want . When you go to the site you can hear the video, but you cannot see it. I have attached a screenshot. Please fix this issue. Thanks, Sandra

 

Please check again after clearing your browser cache, I have email you the testing video of your site.

All is working fine.

Warm Regards!
Naveen Kolhe
InkThemes.com