Sub-menu not working on mobile phone

Hi,
I have a menu item 'need to know' with a sub-menu that works fine on desktops and laptops however does not display on mobile phone
any ideas?
Website: www.getsolarbatteriesquotes.com.au

 

Hello,

Greetings from InkThemes!

I have checked your site and didn't get any issue as you have stated above...

Thanks & Regards!
Priyanka
InkThemes.com

 

Hi Priya, I am using a Nexus 5 running the latest version of Android. It does not work on this device. Can you please check on an Android phone and if it works let me know the make and model
Much appreciated
Mike

 

Hi Priya, any more on this? What is your company policy regarding refunds as I paid for this theme expecting the basics to be functional from installation
much appreciated

 

Hello,

To determine and fix the issue, we need to access your dashboard.

So, send us your website WordPress login details at [email protected] along with the thread link.

Your Website URL:
WordPress Username:
Password :

Looking forward to your reply.

Thanks & Regards!
Priyanka
InkThemes.com

 

Thanks Priya
Details have been sent
Much appreciated
Mike

 

Thanks for the details Mike...

We will get back to you soon..

Your patience will be appreciated,

Thanks & Regards!
Priyanka
InkThemes.com

 

Thanks Priya, please let me know
Cheers
Mike

 

Hello Mike,

Your issue has been fixed..

Kindly check your site and acknowledge the same..

Thanks & Regards!
Priyanka
InkThemes.com

 

Hi Priya, testing on a Nexus 5 phone running Android 6.0.1 the drop down menu from 'Need to know' still does not display sub-menu items, Can you advise what device and OS was used to test? As a result of changes made the display when loading looks weird and when loaded comes back to as expected. I've also identified another bug. The menu button on the mobile device when selected displays all menu items however when you press it again instead of the menu retracting it stars on screen and is not minimized

 

Hi Priya, I'm afraid if this cant be fixed I'd like to request a refund. Please advise what the process is
Much appreciated
Mike

 

Hello, Mike..

We have done the changes in your site..

Kindly check your site..

Thanks & Regards!
Priyanka
InkThemes.com

 

Hi Priya, I'm happy to say the sub menu is now working however I've detected 2 bugs and am not sure if they are a result of the change

1. After the first change the page loads funny ie when you go to the URL the page loads, disappears then loads again as expected. This only started occurring after the first change so please revert back to original setting.
2. I just noticed that when you press the menu button on mobile devices the menu expands but when you press it again to collapse nothing happens

Can these 2 bugs please be investigated.

Much appreciated

FYI testing on an Android device

Mike

 

Hello, Mike...

Done the changes...

Kindly check your site..

Thanks & Regards!
Priyanka
InkThemes.com

 

Hi Priya

Thanks for making the change. However I must advise that I've now lost the functionality of the sub menu on the mobile device (testing on android device). to reiterate

1. Please undo the very fist change you made (as this affects how the page loads) and keep the change that got the sub menu working
2. When you press the menu button on mobile devices the menu expands but when you press it again to collapse nothing happens, this is still a problem

Much appreciated

Mike