Telephone tracking code problem

Discussion in 'Local Business WordPress Theme' started by dmedia, Jun 17, 2016.

  1. dmedia

    dmedia Member

    Joined:
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    Hi - I’m having a problem with the telephone tracking code in the Local Business Theme. I haven’t seen this before, and I’m just hoping that maybe you can provide some direction. Here’s the issue.


    I add the following telephone tracking code in the copy of the page per my phone tracking vendor's instructions,

    <span class="dnr_phone_number"></span><noscript>401-921-1971</noscript>.

    When I save the page and view it, the telephone number displays fine.


    If I come back to the page and view it later, the telephone number is gone and the code reads:

    <noscript>401-921-1971</noscript>.


    I've done this code with other themes and it's always worked. I am able to put this code into the widgets of this theme but not within the body text of the page. I just can't figure out what in this theme keeps stripping out the code.

    http://evergreenplumbingri.com/
     
  2. priya

    priya Guest

    Hi,

    Greetings from InkThemes!

    Could you please share screenshot of the area where you are using the code..?

    Looking forward to your reply.

    Thanks & Regards!
    Priyanka
    InkThemes.com
     
  3. dmedia

    dmedia Member

    Joined:
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    Here is what it looks like live when I first save the code. This is correct

    upload_2016-6-17_13-30-23.png


    Here is what it looks like when I log back in to change something on that page or even just look at it. Code is stripped:

    upload_2016-6-17_13-32-29.png


    Then it looks like this:

    upload_2016-6-17_13-33-40.png
     
  4. priya

    priya Guest

    Hi,

    I checked your site and didn't get any issue as you have stated in your above words and in the screenshot..

    Thanks & Regards!
    Priyanka
    InkThemes.com
     

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