Theme options fatal error/uncaught error

Discussion in 'ColorWay WordPress Theme' started by endgamepr, Aug 8, 2017.

  1. endgamepr

    endgamepr New Member

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    I used Colorway to build a client website. They asked me yesterday to look into something, and while in the Wordpress back end I noticed they hadn't updated anything for a while. I instructed them on how to do it. Today, however, they came back after updating and said this is showing up when you go to "Theme Options". Any idea how to fix it? I included a screen shot as well.

    Fatal error: Uncaught Error: Call to undefined function ereg_replace() in /homepages/42/d528502305/htdocs/wsb7729664301/wp-content/themes/colorwaycustomtheme/functions/admin-interface.php:943 Stack trace: #0 /homepages/42/d528502305/htdocs/wsb7729664301/wp-content/themes/colorwaycustomtheme/functions/admin-interface.php(125): optionsframework_machine(Array) #1 /homepages/42/d528502305/htdocs/wsb7729664301/wp-includes/class-wp-hook.php(298): optionsframework_options_page('') #2 /homepages/42/d528502305/htdocs/wsb7729664301/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters('', Array) #3 /homepages/42/d528502305/htdocs/wsb7729664301/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #4 /homepages/42/d528502305/htdocs/wsb7729664301/wp-admin/admin.php(222): do_action('appearance_page...') #5 /homepages/42/d528502305/htdocs/wsb7729664301/wp-admin/themes.php(10): require_once('/homepages/42/d...') #6 {main} thrown in /homepages/42/d528502305/htdocs/wsb7729664301/wp-content/themes/colorwaycustomtheme/functions/admin-interface.php on line 943
     

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  2. akbar92

    akbar92 Support Staff Staff Member

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    Hi,

    We need WordPress admin credentials to figure out the issue.
    Kindly send the below-mentioned credential details at [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will try to fix your issue.

    Regards,
    Akbar
    InkThemes.com
     
  3. endgamepr

    endgamepr New Member

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    I never received a response about this. Did you receive the email?
     
  4. akbar92

    akbar92 Support Staff Staff Member

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    Hello Steve,

    Yes, we have got your email but your email has on the spammed list that's why we were unable to respond you.

    And today, we tried to login to your dashboard using the credentials you sent, it shows User has not been activated. Please have a look at the attached screenshot.

    Kindly provide us the correct set of credentials so that we could process the work for you.

    Looking forward to hearing from you.

    Thanks & Regards!
    Akbar
    InkThemes.com
     

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  5. endgamepr

    endgamepr New Member

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    My apologies. I have now activated the account. I forgot that extra step. You may now use the credentials I emailed you to access the dashboard.
     
  6. endgamepr

    endgamepr New Member

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    I just sent you an email with an updated password. I have tested it and it works now.
     
  7. akbar92

    akbar92 Support Staff Staff Member

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    Hi,

    I am glad to inform you that - Your issue has been fixed, Kindly visit your site and acknowledge us for the same.

    Thanks & Regards,
    Akbar
    InkThemes.com
     

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