Theme Options Not Accessible

Discussion in 'Cloriato WordPress Theme' started by stephanie soebbing, Mar 5, 2020.

  1. stephanie soebbing

    stephanie soebbing New Member

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    I can no longer access the Theme Options section of our WordPress website and according to them, it is an error with the theme. So the subheadings under Theme Options cannot be changed-including the Sliders. Every other part of the website is unaffected. I have updated everything. In another thread about slider options not working, it was suggested to deactivate a plug-in-the Download Manager. We do not have that plug-in. Our website is www.mvqg.org. Any help if much appreciated!
     
  2. stephanie soebbing

    stephanie soebbing New Member

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    From Cloriato Pro Responsive Theme user Stephanie Soebbing ( for the Mississippi Valley Quilters Guild, a non-profit organization)


    We have been using your theme since we purchased a lifetime license in 2013. We have not had any problem with the Cloriato Pro Responsive Theme before.

    When Word Press 5.3.2 came out, we got locked out of using Theme Options, and we received the following error message from Word Press indicating that your Cloriato Pro Responsive Theme had a problem:


    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
    In this case, WordPress caught an error with your theme, Cloriato Pro Responsive Theme.


    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.3.2
    Current theme: Cloriato Pro Responsive Theme (version 2.0.7)
    Current plugin: (version )
    PHP version 7.2.24

    Error Details
    =============
    An error of type E_ERROR was caused in line 908 of the file /home/jansko1/mvqg.org/wp-content/themes/cloriatotheme/functions/admin-interface.php. Error message: Uncaught Error: Call to undefined function ereg_replace() in /home/jansko1/mvqg.org/wp-content/themes/cloriatotheme/functions/admin-interface.php:908
    Stack trace:
    #0 /home/jansko1/mvqg.org/wp-content/themes/cloriatotheme/functions/admin-interface.php(114): inkthemes_optionsframework_machine(Array)
    #1 /home/jansko1/mvqg.org/wp-includes/class-wp-hook.php(288): inkthemes_optionsframework_options_page('')
    #2 /home/jansko1/mvqg.org/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters('', Array)
    #3 /home/jansko1/mvqg.org/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
    #4 /home/jansko1/mvqg.org/wp-admin/admin.php(254): do_action('appearance_page...')
    #5 /home/jansko1/mvqg.org/wp-admin/themes.php(10): require_once('/home/jansko1/m...')
    #6 {main}
    thrown

    --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Is there a fix for this problem or a new version of Cloriato Pro Responsive Theme that we do not have? Thank you in advance for your assistance.
     
  3. stephanie soebbing

    stephanie soebbing New Member

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    The email address for our account is [email protected]. Do not know where the other name came from.
    Lydia Hoelle, Webmaster
     
  4. shemaela21

    shemaela21 Guest Staff Member

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    Hello Stephanie,

    Warm Wishes From InkThemes,

    Sorry for the last thread it was sent by mistake.

    Yes, there is a fix and there is a new version available for the theme.

    As checked with the email address we have found one account named under Username: stephanie soebbing Name: Jane Skoglund Email: [email protected]

    This account has an active subscription of the theme however the support access and theme update is expired.

    So in order to activate the support the account needs to be renewed.

    For renewal please refer the below link and select the $45 option:

    https://www.inkthemes.com/members/signup/byKn44jDC

    Once the renewal amount will be paid to send us your WordPress credentials as below:

    WordPress Website URL:
    WordPress Username:
    WordPress Password:

    Our technical team will fix the issues for you.

    Let me know in case of any further questions.

    Regards,
    Shemaela
    InkThemes.com
     
  5. stephanie soebbing

    stephanie soebbing New Member

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    How do I send this information securely?

    Lydia Hoelle
     
  6. shemaela21

    shemaela21 Guest Staff Member

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    Hello Lydia,

    Warm Wishes From InkThemes,

    Just Email the admin login details of your website at [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will do the needful for you.

    Regards,
    Shemaela
    InkThemes.com
     
  7. stephanie soebbing

    stephanie soebbing New Member

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    Seems to be working now! Thank you so much!!!
     
  8. shemaela21

    shemaela21 Guest Staff Member

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    Hello,

    Warm Wishes From InkThemes,

    And you are most welcome!

    Let us know if you need further help, we will be happy to help you.

    And always feel free to ask your queries at our support forum: http://inkthemes.com/community/ and at our email [email protected]

    Regards,
    Shemaela
    InkThemes.com

    Stay Home, Stay Safe, From COVID-19
     
  9. geekpwr

    geekpwr New Member

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    WP Local Biz Bundle Plugins-Where Are They?
    Yesterday I purchased the following, assuming I would be able to easily build sites as in the sales page!
    WP LocalBiz Pro 15 Templates - Agency Licence + VideoMember WP Theme
    WPlocalbiz bundle (Unlimited Commercial Licence)
    One in members area, I only see two downloads.
    1. ColorWay Sites 37 Templates - WPLocalBiz JV (Unlimited Sites) - Agency License
    2. Import/Export Plugin with Documentation
    The help videos must be old as they do not show the current theme setup in Wordpress, nor do the directions follow a correct path.
    I know that I am missing the correct plugins to make this work, but they are know where to be found.
    I need some support on this. The information on how to use this is not only clear, but all the tools are not supplied at the time of purchase which is very disturbing and disappointing to say the least!
     
  10. shemaela21

    shemaela21 Guest Staff Member

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    Hello,

    Warm Wishes From InkThemes,

    We have replied to you via our email support service.

    Kindly up on our email support service [email protected] for more queries and issues.

    Let us know if there is anything else with which we can help you.

    We will be happy to help you.

    Regards,
    Shemaela
    InkThemes.com
     
  11. boro2web

    boro2web New Member

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    $jquery_click_hook = ereg_replace("[^A-Za-z0-9]", "", strtolower($value['name']) );

    This line causes the total failure of the theme options. Can you help me there
    It is the Cloriato Pro Responsive ThemeVersion: 2.0 theme. It is very, very urgent ...
     
  12. shemaela21

    shemaela21 Guest Staff Member

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    Hello,

    Warm Wishes From InkThemes,

    Will you please allow us to check your website dashboard for once?

    Kindly send the below-mentioned credential details at [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will check the issue and let you know about it.

    Regards,
    Shemaela
    InkThemes.com
     

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