Unable to download or install Old Wine theme

Discussion in 'InkThemes-Support Working Hours' started by dbrewitz, Feb 17, 2017.

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  1. dbrewitz

    dbrewitz New Member

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    Hello,

    I purchased and downloaded the available files for the Old wine Theme.
    https://www.inkthemes.com/market/wine-store-wordpress-theme/

    Files available to me are...


    I followed the instructions:
    - Install the InkThemes Import & Export plugin
    - Go to Dashboard >> InkThemes Import Export >> Upload files
    - Upload the XML and JSON file
    - Click Import

    Says it was successfully imported but the Theme does not show up under themes. It appears I need the theme installed before this procedure (?) but I do not have access to it.

    Please advise,

    Thank you,
    David
     
    Last edited: Feb 17, 2017
  2. Naveen

    Naveen Guest

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    Hello David,

    Can you email us at [email protected] your site login details along with this thread link?

    We will check and do the demo content installation for you.

    I look forward to hearing from you soon.

    Warm Regards!
    Naveen Kolhe
    InkThemes.com
     
  3. dbrewitz

    dbrewitz New Member

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    I sent you the requested information with the question of where my access to base theme is before importing the demo content. If i did something wrong, please confirm where I went wrong in following your instructions to add the theme.

    Thanks!
     
  4. nitin

    nitin Guest

    Hi,

    Kindly check your member's area account now.

    The theme is now available for you to use and download.

    Should you need any further assistance, don't hesitate to contact us.

    Thanks & Regards!
    Nitin
    InkThemes.com
     
  5. dbrewitz

    dbrewitz New Member

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    Thank you all for your help. I found the theme in My Account now and appreciate the how-to video you included in your email response.

    Thanks!
    David
     
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