Unwanted text appearing on About and Latest Blog Posts elements

Discussion in 'Titania WordPress Theme' started by johanna, Jun 19, 2018.

  1. johanna

    johanna New Member

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    See the highlighted text in the screen shot below (from http://sewbeautifullymodest.com.au/). This appears on the About and Latest Blog Posts elements of the Front Page of our Titania themed site. This looks like it could be some PHP code that is being treated as a string, however I cannot locate the source of the problem. Can you please advise how to fix, or better still provide a fix for this problem in the theme.

    upload_2018-6-19_22-2-53.png
     

    Attached Files:

  2. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    Thanks for contacting us,

    I have got your concern and would like to tell you that - Titania theme is the third party theme. We are just selling and promoting the theme.

    By the way, I have just forwarded your query to the theme author, they will fix the issue and will you please share the below-mentioned credential details of your website at [email protected] along with the thread link?

    We will do the needful.

    Regards,
    Akbar
    InkThemes.com
     
  3. johanna

    johanna New Member

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  4. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    We have successfully received your credentials and is being forwarded to the developers, we will get back to you with a positive response ASAP.

    Your patience will be highly appreciated,

    Warm Regards!
    Akbar
    InkThemes.com
     
  5. johanna

    johanna New Member

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    Hello Akbar,

    Is there any update on this issue?

    Kind regards

    David
     
  6. akbar92

    akbar92 Support Staff Staff Member

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    Hello David,

    We are waiting for the theme author's reply and working on this issue on our own.

    Your patience will be highly appreciated,

    Warm Regards!
    Akbar
    InkThemes.com
     
  7. johanna

    johanna New Member

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    It has now been nearly 3 weeks since we submitted this question with no response yet from the theme author. We also have another issue unanswered regarding this theme for the same period of time. If we are not going to be able to get answers are we able to get a refund or choose a replacement theme.

    Kind regards

    David
     
  8. johanna

    johanna New Member

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    Can you please respond to my latest question above?
     
  9. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    We are waiting for the author response.

    We are trying to contact them but they didn't respond to us.

    When we receive an answer, we will let you know.

    Regards,
    Akbar
    InkThemes.com
     
  10. johanna

    johanna New Member

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    This has been going on for too long and it does not appear that a response is going to be coming from the theme author. Can we please have a refund or a replacement theme?

    Regards,

    David
     
  11. johanna

    johanna New Member

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    I will ask again can we please have a refund or a replacement theme?
     
  12. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    Greetings from InkThemes,

    Okay, Just select the desired theme from our products and pay the difference amount between the themes, we will swap the theme for you.

    I look forward to hearing from you.

    Regards,
    Akbar
    InkThemes.com
     
  13. johanna

    johanna New Member

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  14. akbar92

    akbar92 Support Staff Staff Member

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    Hello David,

    Greetings from InkThemes,

    Please check the below payment link and use this LWP52OFF coupon code to get the discount of $52 on $79.

    Here is the direct payment link: https://www.inkthemes.com/members/signup/oai7J3VR

    Do let me know once you make the payment.

    I look forward to hearing from you.

    Regards,
    Akbar
    InkThemes.com
     

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