Urgent issue: Website links in listings not live?

Discussion in 'GeoCraft WordPress Theme' started by cemelody, Feb 28, 2016.

  1. cemelody

    cemelody New Member

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    Site:
    http://thepaymentsmarketplace.com/listing/186/

    The links to websites are NOT live in the listings as it shows on your demo? This is critical to get fixed as we need to launch Monday. Please advise ASAP

    Is there any way to re-order the 'essential' data fields on the listings? Currently the company name is only at the very top of the listing, and on the listing details, the company name is not listed so we would like to repeat the company name on the listing itself - but cannot get it to show above the 'essential fields' such as address?

    Thank you,

    Melody
     
  2. priya

    priya Guest

    Hello Melody...

    Greetings from InkThemes!

    You are kindly suggested to check your website HTML variable name option under Custom Field (GeoCraft=>Custom Field Website=>Website=>HTML variable name) of your dashboard as I have mentioned in the screenshot given below..

    Website_HTML_variable name.png

    If the highlighted variable name is not mentioned over there, you are requested to reinstall the theme and check after that..

    Hope it will resolve your issue

    Do let me know if you need more assistance,

    Thanks & Regards!
    Priyanka
    InkThemes.com
     
  3. cemelody

    cemelody New Member

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    In your screenshot it says 'geocraft_website', but in your text above you simply have 'Website' - which is it supposed to be?

    Our site has 'website' and the link is not working. Re-installing the theme is not going to help since it already says website in the HTML box, or does it need to be 'geocraft_website' or 'Website' for it to work?

    This is now critical as the site is live - re-installing is not a good option at this point.

    Melody
     
  4. cemelody

    cemelody New Member

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    Please assist - we are getting complaints already about this.
     
  5. cemelody

    cemelody New Member

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    Can someone please respond?? This is a serious issue and needs to be resolved ASAP
     
  6. priya

    priya Guest

    Hello,

    To determine and fix the issue, we need to access your dashboard.

    So, send us your website WordPress login details at [email protected] along with the thread link.

    Your Website URL:
    WordPress Username:
    Password :

    Looking forward to your reply.

    Thanks & Regards!
    Priyanka
    InkThemes.com
     
  7. cemelody

    cemelody New Member

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    thank you - sending now. Created an admin login for InkThemes.
     
  8. priya

    priya Guest

    Thanks for the details...

    We will get back to you soon...

    Your patience will be appreciated,

    Thanks & Regards!
    Priyanka
    InkThemes.com
     
  9. priya

    priya Guest

    Hello Melody,

    Greetings from InkThemes!

    You would be glad to know that your issue has been resolved...

    Kindly check your site and acknowledge the same..

    Do let me know if you need more assistance,

    Thanks & Regards!
    Priyanka
    InkThemes.com
     

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