Hi, My customers website was appearing correctly but now doesn't on her iphone6. http://www.judith-elliott.com/ Can you help? Screenshot attached to show. Claire
Hello Claire, Greetings from InkThemes! I have just visited your site and would like to inform you that- You are using BlackBird version 1.9.5 in your WordPress whereas, version 2.1.4 is available in members area, You may go through the changelog file provided in our theme. If you haven't customized your theme's source code then, you are requested to download a fresh copy of latest version of this theme from the members area and upload it to your website. Here are the steps involved in doing so: Download the BlackBird Pro theme by logging in your members account: http://inkthemes.com/members/member Next, you have to extract the zip file and rename that folder BlackBirdtheme like BlackBirdtheme_new, Again, you would need to create a zip file of that renamed folder (say:BlackBirdtheme_new.zip), Now, upload the theme in your WordPress from Dashboard->Appearance->Themes->Add New, Then, activate your theme, This way you can install and activate your updated version in your site, Hope you find it helpful and will resolve your issue, Do let me know if you need more assistance, I would be glad to assist you further, Thanks & Regards! Priyanka InkThemes.com
I have installed the update without properly considering I had made changes to the design. Now the design is all over the place! Can I get it back and then upgrade another way?
Hello, If you have followed all the steps as mentioned in my above post, you have your old theme in your dashboard. Kindly check and activate that theme, you will get all design back. If still in same trouble, let me know. Looking forward to your reply. Thanks & Regards! Priyanka InkThemes.com
Hi, Yes I have done that, activated 1.9.5 and website appears wrong. Wrong photos, colours etc. http://www.judith-elliott.com/ Help? Claire
Hello Claire, Could you please send us your dashboard details at [email protected] so that we can figure out the issue? Looking forward to your reply. Thanks & Regards! Priyanka InkThemes.com
Hi, My web host helped by using a backup to get the website back. Now all ok again. How do I safety upgrade as not to lose formatting? Claire
Hello, I have already mentioned the process to upgrade the theme safely i.e. without losing your previous content in my previous post. If you want we can do it for you but for that we need to access your dashboard, please share us your dashboard details with us at [email protected] along with this thread link as well and we will do it for you. Looking forward to your reply. Thanks & Regards! Priyanka InkThemes.com
