What is best way to get support about problem with theme?

Discussion in 'GeoCraft WordPress Theme' started by shaunkerry, Jun 19, 2018.

  1. shaunkerry

    shaunkerry Member

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    Hi, I have major problem with my site all my listings are mixed up eg listing for business A is showing images/other details from business B etc.

    I have posted about it on here under somebody else thread who had similar problems and I have also sent details to [email protected]

    The last time I had response back was on June 1st and although I have chased up I have still heard nothing and in the meantime my site is still "broken".

    If you cannot mend theme it would be great if you could just let me know so I can search for another solution.
    thanks
     
  2. akbar92

    akbar92 Support Staff Staff Member

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    Hi,

    Greeting from InkThemes,

    We need WordPress admin credentials to figure out the issue.
    Kindly send the below-mentioned credential details at [email protected] along with the thread link.

    WordPress Website URL: -
    WordPress Username: -
    WordPress Password: -

    We will try to fix your issue.

    Regards,
    Akbar
    InkThemes.com
     
  3. shaunkerry

    shaunkerry Member

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    Hi Akbar

    unfortunately your response highlights part of the problem! did you not read my post?
    I have already sent all information to [email protected]
    and after the initial corresponding I have not hear anything from you since the 1st June!

    thanks
    Shaun
     
  4. akbar92

    akbar92 Support Staff Staff Member

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    Hello,

    Greetings from InkThemes,

    For your information, your query is still in the pipeline, We will definitely check your site and fix the issues. As our team is busy in some other project our developers they will switch on your issues soon.

    I hope you understand, we will definitely fix this issue. Your patience and cooperation would be appreciated.

    Regards,
    Akbar
    InkThemes.com
     
  5. shaunkerry

    shaunkerry Member

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    Thanks for that, but how long will this take , my site has been "broken" for a month now!
     
  6. akbar92

    akbar92 Support Staff Staff Member

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    We will fix it as soon as possible.

    Your patience will be highly appreciated,

    Warm Regards!
    Akbar
    InkThemes.com
     
  7. shaunkerry

    shaunkerry Member

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    It is well over a month now since I reported this problem initially to [email protected] and subsequently posted on here.

    It is very poor and shows a complete lack of "customer care" that no one has been in touch with a solution apart from messages on here that it will be fixed as soon as possible!

    Surely a month is long enough - Can you fix your theme or not?
     
  8. shaunkerry

    shaunkerry Member

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    Anybody? :(
     

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