ProProfs Chat is simple to use live chat WordPress plugin that helps business owners to build a smart and functional live support system. The plugin takes a minute to be installed on your WordPress website. With its installation, you can ensure that all the customer queries are getting managed in real-time.
The feature-loaded live chat plugin ensures that operators get to manage more than one customer at a time. It ensures that no customer of theirs leaves without an answer to their problem. Plus, it helps business owners keep their customers delighted with instant support.
Key Features of ProProfs Live Chat Plugin-
Chat Greetings
Help your operators become proactive and initiate a conversation with visitors instantly. Live Chat WP plugin allows you to set these automated messages based on a certain time and other conditions to encourage your visitors to stay engaged with your brand. Plus, it is one way to reduce the bounce rate of your website.
Chat Routing
Route your customers to the right department to make sure they receive instant support. Chat routing helps your operators to provide instant answers that keep your customers delighted with your support services. And, it helps you reduce response time.
Canned Messages
To further reduce your response time and make no typo mistakes while answering frequently asked questions, use canned messages.
This feature helps you to make templates for answers that have been delivered for the repeated questions. Its use not only helps to avoid typo mistakes but also allows you to build consistency in answers.
Visitor Monitoring
With the use of this feature, you allow your operators to understand which page did the visitor land on. They also get to see how long they’ve been on a page.
Also, you get to see what products or services page have they browsed once they landed on your website. This will allow your operators to understand the purchase intent of your visitors.
Pre-Chat Form
The WordPress live chat plugin also allows you to boost lead generation by capturing leads that can be converted for your business. This feature also allows you to understand the visitor’s pain points and their intention of approaching your business.
So, before initiating a chat, your operators will get a good insight into the visitors that will help them build a personalized support experience.
Post-Chat Form
With ProProfs Chat, you get to learn who your best performers in the support team are, how did each one of them work towards building a delightful support experience for the visitors and the customers, and what kept the visitors hooked to the service in general. Your operators can also be rated by visitors with the use of this amazing feature.
You can customize the form further to get an in-depth review from the visitors and customers. This live chat WordPress plugin will allow you to customize your services for other customers in future conversations.
Chat Reports & Analytics
Track how your operators are performing and learn about the loop-holes in your support process with in-depth chat reports and analytics. You get to measure chat ratings, learn about the areas where chat operators need to improve, decide who are your best performers and if visitors are happy with the support process.
Moreover, you get to see metrics like operators’ ratings, total chats accepted, total chats missed, average response time, total visits in a month, monitor chat transcripts, response time, incoming chat tickets, and much more.
Co-Browsing
Interact with your visitor’s screen in real-time and provide step-by-step support to help them complete a process with ProProfs Chat plugin’s co-browsing feature. The use of this feature allows you to improve the customer journey, provide them more info during decision-making time, and focus on the exact pain-point with which the customer approached you.
In return, this helps you to reduce cart abandonment as you help your customers find the right product in no time.
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