For All Customers. (Post thread link here incase your support question goes unanswered.)

Hi, how can I remove the "Customers Testimonial" and "Video Information" on the homepage of my Themia theme?

 

Hi, how can I add a 4th frame under the slider of my Themia theme? Now I only have 3 but want a 4th frame.

It is not the slider I want to add more pictures to. It is the 3 pictures/columns under the slider. I want to add a 4th picture/column.

 

Hello tdstartupto2015,

To remove "Customers Testimonial" and "Video Information"
Paste the code given below in Custom CSS section
(Appearance -> Theme Options -> Styling Options -> Custom CSS) of your dashboard.

Code:

.testimonial_bg {
  display: none;
}

When you will add another column on it, the width of all will reduce.

Thanks & Regards
Pramod

 

Very poor support! I always have to wait for my tickets answered for days! That's if I'm even I'm lucky to get an answer… http://www.inkthemes.com/community/conversations/theme-bug.1429/

 

Hello index67!

Sorry for the inconvenience, please make a separate thread for your issue.
The above link is one to one conversation link.

Thanks & Regards
Pramod Patel

 

http://www.inkthemes.com/community/threads/plugin-site-usage.16245/

 

Hello proele!

I have forwarded your issues to the Author..
They will help you to resolve your issue.

Thanks & Regards
Pramod Patel

 

I am getting this error even though my subscription is up to date (I received confirmation of payment from paypal). Please fix asap. I have work to do and need to download themes.
You have no access to Protected Content [file-96]. Visit order page to order additional subscriptions.

 

Hi Itzcandy,

We have just send you mail regarding the issue mentioned. For any further queries reply to that email.

Regards,
Sameer

 

Hello - I'm having the same problem as Itzcandy. I logged into the members site today to download some new themes for a new client website and I can't download anything. Thanks for your help.

 

Hi,

We have checked our end its working fine. Kindly retry at your end again. If still persists let me know.

Regards,
Sameer

 

Everything works now. Thank you, Sameer.

 

http://www.inkthemes.com/community/threads/no-new-themes-why.15835/

Greetings,

If it is not to much trouble this post needs to be answered by the most senior staff member or owner of Inkthemes......

Another month goes by and no new theme, please let us know what is the plan going forward.

I have read in detail that updating themes is what is being focused on, however myself and others paid the lifetime fee and monthly fees all the while other theme providers are producing new themes as promised with out falling back on the "updating excuse".

It is incumbent on you to up date your themes to keep up with wordpress updates without members bearing the cost.

Now on to the substituting plugins for new themes, plugins are plentiful and have a much less value than themes, most plugins for the most part work at the "free level" and the plugins you offer are not the top of the heap as others are. If I wanted a plugin membership we would have subscribed to that program, we did not subscribe to the plugin membership program as the value is simply not there at this point.

Your theme work is where the value is in the membership and your themes are of great quality and that is the value in belonging to the membership program.

From being in the business of interacting with clients and their complaints and/or concerns when a client raises an issue we go out of our way to accommodate them so they continue to do business with us, for instance in this case with the non delivery of new themes in my view here is what would be an acceptable solution: (any one would be fair)

• Take the months that no themes were delivered and refund the monthly membership fee
• Double up producing two themes a month for the next 6 months (not theme updates)
• Offer members customized services to taylor a specific theme to their needs
• Offer all plugins to theme program members and those up coming for the remainder of this year

Any or all of the above would go a long way to heal a obviously unfair situation, and most of all simply do what you promised and produce at least one "new' theme per month going forward.

On more than one occasion along with others members I have sent a email or posting in this support forum to address this issue with no really good response from your staff, please address this issue a.s.a.p. as the value of what you are offering is decreasing rapidly.

In closing I have been forced to subscribe to other programs that offer themes on a similar basis, those programs are keeping their promise or exceeding it with yet more than one theme a month, this is equating to lost revenue for Inkthemes.

 

Hi,
Can someone please fix the search function on www.oxfordlocals.com
This ws fix and now its not working again please

 

Hello Taylor,

I have already replied you regarding this at http://www.inkthemes.com/community/threads/classified-search-function.19791/#post-77183 link..

We just sent you an email as well...

Kindly check your email..

Thanks & Regards!
Priyanka
InkThemes.com

 

Hi,
Can someone please have a look at the registration on my site, post a new ad, this seems to be not working, or i may have done something, my partner tried and got Error, restore the site, by about 2 days, but even still no joy, so no one can register, i do not want to re-install as i have done few mods on backgrounds and logo​

www.oxfordlocals.com



Thanks​

 

Hello Taylor,​

I have checked your site and would like to inform you that didn't get any issue in registration or posting an add...

As for the testing, I have added an add on your site and you can also check through below link that the added add is showing on your site as it should be..

https://www.oxfordlocals.com/ad/edfef/

Kindly check your site and acknowledge the same..

Thanks & Regards!
Priyanka
InkThemes.com​

 

Hi Priyanka,

Its still not right, does it work, yes/no

Please can you advise on this issue, like i say, how does the user know that registration is ok, it stops at the end of registration, if i was a end user, i would think its failed, however click the post ad it works, but how would end user know, someone with some comon sense would try this, I did it by chance, however my partner would just leave the site straight away, this issue needs to be fix, i would have been better sticking with bussniess directorty, but i wanted a proper theme so i picked your one, however i have spent numerios hours on trying to sort the issue



I have spent some money on this theme to make it look good to the end user,

 

My partner has just tried from home, she said nothing happens after regsitering, then i said to her, click on post add, then it worked, this is not acceptable, she sid it was not working, how on earth does this work for jo public

Regards

 

Please resolve this issue asap, as the site is not working, how do end user know this, maybe i put a message on the when to tell them after registering, wait 20 seconds then click post add, do not think so