Re: issue 19562

Just to clarify - I've also input your URL's directly into my browser and both time out and giving a message of "The server at www.verhuur.opencaravanroute.nl is taking too long to respond."
Regards,

 

Hello Steven,

We have sent you an email..

Kindly check your email..

Thanks & Regards!
Priyanka
InkThemes.com

 

Dear Naveen, Priya

Issue 19544 was solved by january 23rd, thanks.

Regarding the issues on my other sites (opencaravanroute.nl and verhuur.opencaravanroute.nl), you should be able to open them as the host provider resolved the issue, and check the functionality of the theme there.

The site opencaravanroute.nl contains a few ads by clients. We cannot publish them because of a dysfunctional carrousel photo display. You will see the problems when making an add by yourself or rather publish my clients ads and see where the site produces erros.

The problems on these sites are:

-ads do not show on carrousels despite these options are chosen.
-photographs on carrousel are diplayed completely out of wack.
-soms new ads do and others don't publish when publish from back office.
- Can I upgrade the theme without loosing translations?

Best wishes,

Steven

 

Hello Steven,

We have sent you an email..

Kindly check your email..

Thanks & Regards!
Priyanka
InkThemes.com

 

We are also, unable to open the site,

It opened for a while a moment before but now, again down...

Steven, Kindly change your host provider...

Warm Regards!
Naveen Kolhe
InkThemes.com

 

Hello Steven,

Our developers checked your site and found that you have done some modifications in the theme installed in your site verhuur.opencaravanroute.nl like, you have altered custom field default HTML variables for address field etc., probably you did that from the source code customization.

Unfortunately, we are unable to recover that, you are now suggested to reset your database and re-installed the first copy of the customized theme in your site.

Only this will resolve your issues.. Your other site is working fine, I have checked for category carousel slider as well.

Thanks & Regards!
Priyanka
InkThemes.com

 

This may be true. Would you please explain how to add a new custom field without screwing things up, especially how to name the HTML variable name?

Regards,
Steven

 

I agree Steven, A little more explanation re the HTML variable aspects for the Custom Fields would be appreciated - it is a little confusing and I've changed these things several times now without knowing what I was doing was correct or not.

 

Hello Chester,

You are suggested to never play with HTML variables in our themes, as they are responsible for carrying the data in database.

It may or may not let you to lose the content. Hope you understand.

Warm Regards!
Naveen Kolhe
InkThemes.com